Call 21112178912854461 2026-09-11 · Ronak Mehta · 1:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 22 turns, clean transcript (5% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background noise and chatter on the agent's side, which sometimes makes their speech slightly difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping straight into a qualifying question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a supply or price hook, letting the customer take control of the call.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions about the customer's business, application, or procurement habits.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Qualify
Do you have any requirement in HR CR right now, sir?
Summary
The customer immediately asked for the price of HR material for delivery to Bhiwadi. The agent provided a price but performed no discovery to understand the customer's business. The call ended when the agent stated a 5-ton minimum order quantity per size, which did not suit the customer's request for a 10-ton mixed order.
Coaching
You must follow the pitch structure: open with permission, deliver the hook, and perform discovery *before* you discuss price or qualify the requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, I'm calling from JSW One, Raunak Mehta. Do you have any requirement in HR CR right now, sir? The agent did not ask for permission to speak, instead jumping straight into a qualifying question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a supply or price hook, letting the customer take control of the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions about the customer's business, application, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent only provided a rate when asked and did not pitch any USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in HR CR right now, sir? Agent asked if a requirement exists and captured location, thickness, and quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly after the MOQ discussion, with no next step proposed by the agent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.653 | 26.1s | 13.9s | 65.0s | 6.0s | 289.7 | 0 | 10 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
[inaudible]
customer
2.5s
Hello.
agent
3.2s
Hello.
customer
3.9s
Yes.
हां जी।
agent
4.4s
Yes, I'm calling from JSW One, Raunak Mehta. Do you have any requirement in HR CR right now, sir?
जी, JSW One से बात कर रहा हूं, रौनक मेहता। कुछ अभी HR CR में कुछ रिक्वायरमेंट आ रही है आपको सर?
customer
8.0s
Where are you calling from?
कहां से बोल रहे हो?
agent
9.0s
I'm calling from JSW One, sir.
JSW One से बात कर रहा हूं सर।
customer
10.2s
JSW One from where? From Bombay, from Delhi, from Faridabad?
JSW One कहां से? बॉम्बे से, दिल्ली से, फरीदाबाद से?
agent
12.3s
Mumbai, from Mumbai BKC. And our delivery is all over, sir.
मुंबई, मुंबई बीकेसी से। और डिलीवरी तो ऑल ओवर में है सर हमारी।
customer
16.2s
What will be the rate for 3 mm to 10 mm?
क्या रेट पड़ेगा 3 mm से 10 mm का रेट पड़ेगा?
agent
18.5s
In what, sir? Are you talking about HR, CR, sir?
किस में सर? HR में, CR में बोल रहे सर आप?
customer
20.3s
HR, HR, HR.
agent
21.2s
Sir, right now, one second. Your steel, where is this located, sir?
सर अभी, एक सेकंड ना। आपका स्टील, आपका कहां पे लोकेटेड है सर ये?
customer
25.2s
Bhiwadi.
भिवाड़ी।
agent
26.0s
Bhiwadi. Sir, right now the rate is 63, sir, for coil. And 63 400 for this, for sheets, sir. Tell me in how many mm you need it.
भिवाड़ी। सर अभी 63 का रेट चल रहा है सर, coil का। और 63 400 इसका, sheets के चल रहे हैं सर। कितने mm में चाहिए बता दीजिए।
customer
32.5s
Right now it's in a mix, 3 mm, 5 mm, 6 mm, 8 mm, 10 mm.
अभी तो मिक्स में रहता है, 3 mm, 5 mm, 6 mm, 8 mm, 10 mm.
agent
35.6s
Understood. Yes sir, this rate of 63 is going on right now, sir.
Understood. हां सर, ये 63 के रेट चल रहा है सर अभी तो।
customer
38.2s
Will I get 10 tons of material? Mixed?
10 टन माल मिल जाएगा? मिक्स करके?
agent
40.0s
Mix, in a mix, you'll get 10 tons of material?
मिक्स, मिक्स में 10 टन माल मिल जाएगा?
customer
41.8s
In a mix, will I get 10 tons of material?
मिक्स में 10 टन माल मिल जाएगा?
agent
43.5s
No sir, for each one, for each one you will have to do five tons, sir.
नहीं सर, हर एक का, हर एक का आपको पांच टन करना पड़ेगा सर।
customer
46.8s
I'll talk about it.
मैं बात कर लेता हूं।