21112178912821771 · Call

Call 21112178912821771 2026-09-11 · Rohit Mishra · 0:52

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Wrap up time exceeded :0	short or unclear 33% of turns inaudible - partial transcript, judge only what is legible	Gujarati	15	supply_led (campaign_name:medium)

Audio: very poor: Extreme background noise (call center chatter) on the agent's side makes most of their speech completely inaudible after the initial greeting.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence med · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent introduced themself and the company but did not ask for permission to speak before the call broke down due to apparent connection issues.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The call did not progress to the hook stage due to the poor connection.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) No discovery questions were asked as the call did not proceed past the introduction.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

Summary

The call was non-productive due to a severe connection issue. The agent attempted to open the call, but the customer repeatedly said 'Hello', indicating they could not hear. The call ended after less than a minute without any part of the pitch being delivered.

Coaching

This call was unsuccessful due to a poor connection; no performance feedback can be drawn from this interaction.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	Satish ji, from the JSW One platform [inaudible] The agent introduced themself and the company but did not ask for permission to speak before the call broke down due to apparent connection issues.
SL2 Hook (supply/price signal)	2	fail	–	The call did not progress to the hook stage due to the poor connection.
SL3 Discovery (6 Qs)	2	fail	0	No discovery questions were asked as the call did not proceed past the introduction.
SL4 Pitch (2-3 USPs)	1	fail	–	The call ended before any USPs could be pitched.
SL5 Qualify	2	fail	–	The call ended before any qualification could be attempted.
SL6 Closure with next step	1	fail	–	No next step was established as no meaningful conversation took place.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.7	9.8s	4.2s	38.0s	2.4s	104.1	0	7	8	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello.

agent

1.5s

Hello.

customer

2.5s

Hello.

agent

3.3s

Yes, Satish ji, hello.

હા, સતીશજી, નમસ્તે.

customer

4.8s

Hello ji.

નમસ્તે જી.

agent

5.9s

Satish ji, from the JSW One platform [inaudible]

સતીશજી, JSW One પ્લેટફોર્મ થી [inaudible]

customer

7.3s

Hello.

agent

8.0s

[inaudible]

customer

10.0s

Hello.

agent

10.7s

[inaudible]

customer

12.4s

Hello.

agent

13.1s

[inaudible]

customer

15.9s

Hello.

agent

16.5s

[inaudible]

customer

18.4s

Hello.