Call 21112178912808511 2026-09-11 · sudeeps · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: noisy: There is significant background chatter throughout the call, but the main speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.27
confidence high · +2/−4
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and customer but failed to ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead moving directly to a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions; the customer volunteered their monthly tonnage and payment terms, but this is below the threshold for a pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The customer, a manufacturer with a 200 MT monthly requirement, immediately stated they only purchase on 45-day credit. The agent correctly proposed the company policy of a small advance order followed by credit terms. When the customer rejected this, the agent ended the call and marked the account for closure.
Coaching
When a customer raises a hard objection like credit upfront, try to pivot back to discovery to build value before accepting the rejection and closing the lead.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and customer but failed to ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead moving directly to a requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | Two hundred tons are required. Agent asked no discovery questions; the customer volunteered their monthly tonnage and payment terms, but this is below the threshold for a pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation was limited to credit policy. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent did not qualify the 200T requirement by asking for grade, thickness, width, or location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Then I will have to close your account from the system. Agent terminated the call and proposed closing the account instead of setting a concrete next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | handled | There's a lot, but you don't give goods on credit, do you? |
In the beginning, just take twenty tons from me on advance payment. ... I will get two hundred tons for you on credit on the next order. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.735 heavy | 23.9s | 8.6s | 40.5s | 6.7s | 303.8 | 0 | 8 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो.
agent
1.4s
Hello, Mr. Arvind from HPN Tools?
हॅलो मिस्टर अरविंद फ्रॉम एच पी एन टूल्स?
customer
3.0s
Hello.
हॅलो.
agent
3.6s
Arvind ji, can you hear me? Hello?
अरविंद जी, आवाज आ रही है? हॅलो?
customer
5.0s
Yes, speak.
हां, बोलो.
agent
5.6s
This is Sudip speaking from JSW One, Jindal Steel.
सुदीप बोल रहा हूं जे एस डब्ल्यू वन से, जिंदाल स्टील.
customer
7.8s
Speak.
बोलो.
agent
8.5s
Your company was registered, sir, for Nashik, by the name of HPN Tools. Do you have any requirement for steel, sir?
ये आपका कंपनी रजिस्टर्ड था सर नाशिक के लिए, एच पी एन टूल्स करके। स्टील में कुछ रिक्वायरमेंट है सर आपको?
customer
13.0s
There's a lot, but you don't give goods on credit, do you?
बहुत रहता है लेकिन आप क्रेडिट पे देते नहीं हो ना माल।
agent
15.7s
Okay, okay. I will get the credit arranged for you, Arvind ji. But the thing is, as per company policy,
अच्छा अच्छा। क्रेडिट मैं करवा दूंगा अरविंद जी आपका। बट कैसा है कंपनी पॉलिसी के
customer
19.5s
Two hundred tons are required.
दो सौ टन लगता है।
agent
20.5s
Two hundred tons? That's right. In the beginning, just take twenty tons from me on advance payment.
दो सौ टन? सही बात है। आप शुरुआत में एडवांस पे मेरे से बीस टन ही लो।
agent
24.3s
But take it on advance, sir. I will get two hundred tons for you on credit on the next order.
बट एडवांस पे लो सर। मैं दो सौ टन आपको क्रेडिट पे नेक्स्ट ऑर्डर पे करवा दूंगा।
customer
27.8s
No, we don't do it like that, we only do it on credit for 45 days.
नहीं ना, अपुन वैसा नहीं, अपुन क्रेडिट पे ही करते हैं फोर्टी फाइव डेज का।
agent
29.8s
Okay. Okay, no problem, Arvind ji. Then I will have to close your account from the system. Okay. Alright. Thank you.
ठीक है। ठीक है, कोई बात नहीं अरविंद जी। मेरेको फिर आपका अकाउंट सिस्टम में से लॉस करना पड़ेगा ना। ओके। चलो। थैंक यू।
customer
33.5s
Okay. Okay.
ठीक है। ओके।