21112178912631251 · Call

Call 21112178912631251 2026-09-11 · Abdul Ansari · 4:16

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Wrap up time exceeded :0	full conversation 67 turns, clean transcript (0% inaudible)	Hindi	67	supply_led (campaign_name:medium)

Audio: clear: The audio is clear, with some minor background noise that does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Agent stated that 1.6mm and 2mm HR were not available.

4 · Sentiment

the CUSTOMER

-0.18

confidence high · +4/−9 from 23 hits
0.6*lexical + 0.4*prior

price

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not ask for permission to speak, instead jumping directly to a requirement check.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not lead with a proactive hook about price or availability; they reacted to the customer's questions.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only asked what the customer manufactures and their end application, missing 4 of the 6 required discovery questions.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: price

Then it's getting very expensive.

Summary

The customer, a manufacturer of combine harvester parts in Punjab, inquired about HR coils. The agent stated that 1.6mm and 2mm HR were out of stock. The customer then asked for the price of 2.5mm HR and, upon hearing the ex-Ghaziabad rate, objected that it was too expensive. The call ended without resolution after the agent placed the customer on hold.

Coaching

You must follow the pitch structure: start with permission, deliver a hook, and complete discovery before discussing pricing. The call was entirely reactive and missed most core steps.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	So I had called for that. Do you have any requirement for steel, sir? The agent did not ask for permission to speak, instead jumping directly to a requirement check.
SL2 Hook (supply/price signal)	2	fail	–	The agent did not lead with a proactive hook about price or availability; they reacted to the customer's questions.
SL3 Discovery (6 Qs)	2	fail	2	What do you do? I mean, do you do trading or some manufacturing? ... What, what, what do you manufacture, sir? Agent only asked what the customer manufactures and their end application, missing 4 of the 6 required discovery questions.
SL4 Pitch (2-3 USPs)	1	fail	–	No USPs were pitched. When the customer objected to price, the agent deflected instead of using a relevant USP.
SL5 Qualify	2	fail	–	2.5, you are asking for the rate of 2.5? While the customer specified a thickness (2.5mm), the agent failed to capture critical qualifying details like quantity or width.
SL6 Closure with next step	1	fail	–	Please hold for a minute, okay? The call ended abruptly after the agent put the customer on hold; no next step was discussed or committed.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	mishandled	Then it's getting very expensive.	No no, I will get the best for you. ... The rate is not in our hands, sir, we also have to take the rate.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.62	60.4s	37.0s	158.6s	6.4s	375.5	0	33	33	12

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.1s

Hello

हेलो

agent

5.9s

Hello

हेलो

customer

6.3s

Hello

हेलो

agent

7.0s

Hello, Namaskar sir, Abdul speaking from JSW.

हेलो नमस्कार सर, अब्दुल बात कर रहा हूं JSW से।

customer

9.5s

Yes, yes sir.

हांजी हांजी सर।

agent

10.5s

Your company is registered under the name Vikant Chand Premchand.

आपकी कंपनी है रजिस्टर विकांत चंद प्रेमचंद के नाम से।

customer

12.9s

Okay.

अच्छा जी।

agent

13.8s

So I had called for that. Do you have any requirement for steel, sir?

सो उसी के लिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर स्टील में आपको?

customer

16.5s

Yes, which HR do you deal in?

हां, आप कौन से HR में डील करते हो?

agent

18.5s

I deal in all materials in MS. HR, CR, GP, GI, PPGL, TMT, you will get everything.

मैं ऑल मटेरियल में डील करता हूं MS में। HR, CR, GP, GI, PPGL, TMT सब मिल जाएगा।

customer

21.2s

Where are you calling from, sir?

कहां से बोल रहे हो सर आप?

agent

22.5s

Mumbai head office.

मुंबई हेड ऑफिस।

customer

24.0s

Okay. So the material, we are speaking from Punjab, so if we have to take the material, how will it be delivered?

अच्छा जी। तो माल हम तो पंजाब से बोल रहे हैं, तो माल लेना हो तो कैसे डिलीवरी होएगा?

agent

28.4s

For the material, you will talk to me, the material will go from Ghaziabad. In Ghaziabad, I have my own warehouse, stockyard. People are also there. You will get the material from there.

माल आप मेरे से बात करेंगे, मटेरियल जाएगा गाजियाबाद से। गाजियाबाद में मेरा खुद का वेयरहाउस है, स्टॉकयार्ड है। वहां पे लोग भी बैठे हैं। वहां से मटेरियल मिल जाएगा।

customer

33.2s

What is available in HR there right now?

वहां पे अभी HR में क्या अवेलेबल है जी वहां पे?

agent

35.7s

In HR, 1.6 and 2 mm are not available right now, the rest is all available.

HR में अभी 1.6 और 2 mm अवेलेबल नहीं है, बाकी सारा कुछ अवेलेबल है।

customer

38.9s

2 mm and 1.6 are not there?

2 mm और 1.6 नहीं है?

agent

40.5s

No, it's not.

नहीं है, हां।

customer

41.4s

Okay. And what other gauge is there?

अच्छा जी। और कौन सी गेज है?

agent

42.5s

It was there, it was there, but it finished two days ago.

था, था, लेकिन दो दिन पहले खत्म हो गया।

customer

45.0s

Okay.

अच्छा जी।

agent

45.7s

Yesterday there was a lot of demand for 1.6.

कल तो बहुत डिमांड था 1.6 का।

customer

47.4s

Okay. So what material is available there now?

अच्छा जी। अभी फिर कौन सा माल पड़ा है जी वहां पे?

agent

49.6s

The rest is all there, isn't it? Everything except 1.6 and 2 mm is there. 3, 4, 3.5, 6, 7, you will get everything.

बाकी तो सब है ही ना। 1.6 और 2 mm के अलावा सब है। 3, 4, 3.5, 6, 7 सब मिल जाएगा आपको।

customer

53.6s

Okay.

अच्छा जी।

agent

54.4s

Hmm.

हम्म।

customer

55.1s

Like, what is the rate for 2.5 today, sir?

जैसे 2.5 का क्या रेट है सर आज का?

agent

57.0s

2.5, you are asking for the rate of 2.5?

2.5, 2.5 का रेट बोल रहे हैं आप?

customer

58.6s

2.5, yes.

2.5 जी।

agent

59.6s

The base rate is, the rate is 63 today. Yesterday's rate was 62, today the rate has become 63.

बेस रेट चल रहा है, 63 का रेट चल रहा है आज। कल कल का रेट था 62, आज रेट हो गया 63।

customer

63.3s

63, yes.

63 जी।

agent

64.1s

Yes, it's the base rate. In that, for 2.5, you add. How much will you add? Add one rupee.

Yes, बेस रेट है। उसमें आप 2.5 में आप ऐड कर लीजिए। कितना ऐड कीजिएगा? एक रुपए ऐड कर लीजिए।

customer

67.8s

In what, sir?

किसमें जी?

agent

68.5s

The extra that is there for 2.5.

एक्स्ट्रा जो होता है ना 2.5 में।

customer

70.3s

Okay.

अच्छा जी।

agent

71.0s

So it will come to 64 for you. Ex-Ghaziabad.

तो 64 आएगा आपको। Ex-Ghaziabad.

customer

73.6s

Okay. 2.4... 5 has a rate of 64.

अच्छा जी। 2.4... 5 का 64 रेट है।

agent

75.7s

Yes.

हां।

customer

76.1s

Ex-Faridabad, sir?

Ex-Faridabad जी?

agent

77.4s

Ghaziabad.

customer

78.4s

Okay. So

अच्छा जी। तो

agent

79.1s

What do you do? I mean, do you do trading or some manufacturing?

आप क्या करते हैं? मतलब ट्रेडिंग करते हैं या कुछ मैन्युफैक्चरिंग करते हैं आप?

customer

81.4s

We, we have manufacturing as well as trading, both, sir.

हम, हमारी मैन्युफैक्चरिंग भी है, ट्रेडिंग भी है, दोनों है सर।

agent

83.6s

Okay, okay. Once or twice you had given an inquiry here, in 24/2023 in the system you had given an inquiry in 2024.

अच्छा अच्छा। एक दो बार आप इंक्वायरी यहां दिया था, 24/2023 में सिस्टम में आप इंक्वायरी दिए थे 2024 में।

customer

87.4s

Yes, yes.

हांजी हांजी।

agent

88.2s

It couldn't be closed once. It must be starting in '24 now.

एक बार क्लोज नहीं हो पाया था। अभी तो 24 में स्टार्ट हो रही होगी।

customer

89.9s

So the rate will be 64 plus freight to get it to Punjab.

तो रेट 64 प्लस फ्रेट पड़ेगा जी पंजाब आने का।

agent

92.9s

Yes, yes, yes, yes.

जी जी जी जी।

customer

94.1s

Then it's getting very expensive.

फिर तो बहुत महंगा पड़ रहा है।

agent

95.6s

No no, I will get the best for you.

नहीं नहीं, मैं बेस्ट करा दूंगा आपके लिए।

customer

97.4s

What will it be, sir?

क्या हो जाएगा जी?

agent

98.5s

Actually, we have to take the rate, sir. The rate is not in our hands. What happens is that in the software, in the category, the rate is entered, okay? Then I will give you the rate. The rate is not in our hands, sir, we also have to take the rate.

अभी एक्चुअली रेट लेना पड़ता है सर। रेट हम लोगों के हाथ में नहीं होता है। क्या होता है ना कि मैं सॉफ्टवेयर में, कैटेगरी में रेट डालती है, ठीक है? फिर मैं आपको रेट दूंगा आपको। रेट हम लोगों के हाथ में नहीं होता सर, हम लोगों को भी रेट लेना पड़ता है।

customer

105.4s

So tell me the rate for 2.5 then, what will it be? Or 2...

तो 2.5 का रेट बताइए फिर क्या पड़ेगा? या 2...

agent

107.1s

You are asking for MS, right, or are you asking for SS?

MS में बोल रहे हैं आप ना, कि SS में बोल रहे हैं?

customer

108.8s

Yes?

हांजी?

agent

109.4s

In SS or in MS?

SS में कि MS में?

customer

110.5s

No, in MS HR, sir.

नहीं MS HR में जी।

agent

112.0s

Okay.

ठीक है।

customer

112.7s

Yes.

हांजी।

agent

113.1s

What, what, what do you manufacture, sir?

क्या क्या, क्या मैन्युफैक्चरिंग करते हैं सर आप?

customer

114.7s

We make combine parts, sir. For combine harvesters.

हमारे कंबाइन पार्ट्स बनते हैं जी। कंबाइन हार्वेस्टर के।

agent

117.5s

Do you mean Tata's?

Tata का बोलते हैं क्या?

customer

118.8s

Yes?

हांजी?

agent

119.6s

The one that is Tata's.

Tata जो होता है।

customer

120.8s

No, we make combine parts, sir.

नहीं, हमारे कंबाइन पार्ट्स बनते हैं जी।

agent

122.3s

Please hold for a minute, okay?

एक मिनट होल्ड पे रहिएगा ना।

unknown

123.9s

The person you are speaking to has put your call on hold. Please stay on the line. The person you are speaking to has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line. The person you are speaking to has put your call on hold.

आप ज्या व्यक्तीशी बोलत आहात त्यांनी आपला कॉल होल्डवर ठेवला आहे. कृपया लाईनवर रहा. आप जिस व्यक्ति से बात कर रहे हैं, उन्होंने आपके कॉल को होल्ड पर रखा है। कृपया लाइन पर बने रहें। The person you are speaking with has put your call on hold. Please stay on the line. आपण ज्या व्यक्तीशी बोलत आहात त्यांनी आपला कॉल होल्डवर