Call 21112178912572521 2026-09-11 · Aditya Pandey · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.74
confidence high · +8/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
agent did not ask for permission to speak, instead jumping directly into a requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
agent did not provide a benefit-led hook and instead listed products when prompted by the customer.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
agent only uncovered business type and end-use (both volunteered by customer), failing to ask about volume, suppliers, or payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Send me the complete details once.
Summary
The agent contacted a lead who identified as a trader supplying to contractors and the government sector. The customer inquired about the product range (angles, channels, plates) and location, which the agent confirmed. The call concluded with the agent agreeing to send company details without securing a specific requirement or a firm follow-up action.
Coaching
When a customer asks you to 'send details', you must try to convert that into a specific requirement to quote on, otherwise the lead goes cold and you have no reason to call back.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, you were registered on our platform, I called regarding that. Do you have any requirement for HR this month? agent did not ask for permission to speak, instead jumping directly into a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, we do HR, CR, PGI, GP, everything, sir. We also do TMT structural. agent did not provide a benefit-led hook and instead listed products when prompted by the customer. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | I have a trading business. I supply to contractors, I supply some to the government sector. agent only uncovered business type and end-use (both volunteered by customer), failing to ask about volume, suppliers, or payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
agent did not pitch any USPs, only answering direct questions about location and product categories. |
| SL5 Qualify | 2 | fail | – | 0.0 | If you have any requirement, let me know in that. agent asked for a requirement but did not probe or attempt to capture specific details when the customer deflected. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Send me the complete details once... Absolutely. agent agreed to send general details, which is not a committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Send me the complete details once. |
Okay. If you have any requirement, let me know in that. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.588 | 20.0s | 14.0s | 44.0s | 3.2s | 345.0 | 0 | 11 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.0s
Hello?
हेलो?
agent
3.5s
Hello?
हेलो?
agent
4.1s
Hello, am I speaking to Balaji Sangam Enterprises?
हेलो बालाजी संगम एंटरप्राइजेस से बोल रहे?
customer
5.8s
Yes.
जी।
agent
6.8s
Sir, hello, this is Aditya Pandey speaking from JSW One.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
9.4s
Yes, Mr. Pandey.
जी पांडे जी।
agent
10.3s
Sir, you were registered on our platform, I called regarding that. Do you have any requirement for HR this month?
सर जी हमारे प्लेटफार्म पे आप रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर HR में इस मंथ?
customer
13.9s
For what?
क्या चीज के लिए?
agent
14.9s
Anything in E250 grade or GI 350 grade, if you have any material requirement.
E250 grade में कुछ या GI 350 grade कुछ चाहिए आपका मटेरियल रिक्वायर्ड हो तो।
customer
18.3s
What do you deal in?
आप क्या चीज में डील करते हैं?
agent
20.3s
Sir, we do HR, CR, PGI, GP, everything, sir. We also do TMT structural.
सर हम लोग HR, CR, PGI, GP सब करते हैं सर। TMT स्ट्रक्चरल भी करते हैं।
customer
23.3s
Where are you located?
आपका कहां पर है?
agent
25.0s
Sir, where will you need it? I mean, ours is in Ghaziabad. We have a stockyard in Ghaziabad.
सर आपको कहां लगेगा? मतलब गाजियाबाद में है हमारा। गाजियाबाद में स्टॉकयार्ड है हमारा।
customer
27.9s
I have a trading business. I supply to contractors, I supply some to the government sector.
मेरा ट्रेडिंग का काम है। मैं कॉन्ट्रैक्टर को सप्लाई देता हूं, कुछ गवर्नमेंट सेक्टर में देता हूं।
agent
32.1s
Okay, okay.
अच्छा अच्छा।
customer
32.8s
So what all, what all do you have? Do you have angle, channel? Do you have plate?
तो आप क्या-क्या, आपके पास क्या-क्या है? एंगल, चैनल भी है क्या? प्लेट भी है क्या?
agent
35.8s
Yes, we will have it, sir. We have plate, right? Angle, channel, plate, we have everything.
हां रहेगा ना सर। प्लेट रहता ना। एंगल, चैनल, प्लेट सब रहता।
customer
38.0s
Send me the complete details once.
एक बार कंप्लीट डिटेल मेरे को भेजिए ना आप एक बार।
agent
40.2s
Okay. If you have any requirement, let me know in that.
ठीक है। कुछ रिक्वायरमेंट रहा तो उसमें बताइएगा।
customer
41.9s
Yes, yes, send it to me. Send your visiting card as well.
हां हां, मेरे को भेजिए। विजिटिंग कार्ड भी अपना भेज दीजिए।
agent
44.2s
Absolutely.
बिलकुल।