Call 21112178912419781 2026-09-11 · Aditya Pandey · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: Call center background noise is present but does not significantly impact transcription clarity.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +1/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead jumping directly to a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions about the customer's business, needs, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 85% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Was there any requirement for HR this month?
Summary
The agent called a registered lead, skipping the opening, hook, and discovery steps to ask directly about a requirement for HR material. The customer stated they had no requirement. The call ended without a specific next step being established.
Coaching
You skipped the entire pitch structure; you must open with permission, use the supply hook to create interest, and then ask discovery questions before checking for a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello, I am Aditya Pandey speaking from JSW. The agent identified himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, you were registered on our platform, the call was regarding that. Was there any requirement for HR this month? The agent did not lead with a supply or price hook, instead jumping directly to a requirement check. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions about the customer's business, needs, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Was there any requirement for HR this month? The agent successfully asked if the customer had a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is any requirement, please share. The agent used a generic closing and did not establish a specific, committed next step like a callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.847 heavy | 12.7s | 2.3s | 44.0s | 3.4s | 283.5 | 0 | 7 | 6 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
हॅलो
agent
1.4s
Hello, Judo Omecatrical?
हॅलो, जुडो ओमेकाट्रिकल?
customer
3.0s
Speak.
बोलो
agent
3.6s
Sir, hello, I am Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
6.0s
Speak.
बोलो
agent
6.8s
Sir, you were registered on our platform, the call was regarding that. Was there any requirement for HR this month?
सर हमारे प्लॅटफॉर्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR की ये मंथ में?
customer
10.4s
What is it?
क्या है?
agent
10.9s
E250.
agent
11.6s
Sir, did you have any requirement for E250 or in plates, sir?
सर E250 या प्लेट में कुछ आपका रिक्वायरमेंट था सर?
agent
13.7s
In HR material, MS?
HR मटेरियल में MS?
customer
14.7s
No, no.
नहीं नहीं।
agent
15.4s
Okay sir, no issue. If there is any requirement, please share.
ठीक है सर, कोई इशू नहीं। अगर कुछ रिक्वायरमेंट रहेगा तो शेयर करिए।
customer
18.2s
Okay.
ठीक है।