Call 21112178912365551 2026-09-11 · dhruv · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter, especially on the agent's side, making some parts of the speech slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.23
confidence high · +8/−13
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
If there is anything, I will call you.
did well
Qualify
Uh sir, is there any requirement in sheet metals?
Summary
The agent introduced JSW One and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current requirement and would call back if one arose. The agent accepted this and ended the call without attempting discovery or setting a follow-up.
Coaching
When a customer seems impatient, it's even more important to lead with a strong hook (like a specific price or availability signal) right after your introduction to give them a reason to stay on the line.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended before this stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement in sheet metals? The agent successfully asked if the customer had a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent accepted the customer's brush-off without proposing a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | If there is anything, I will call you. |
Okay sir, okay. If there is anything, please let me know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.665 | 10.5s | 5.3s | 38.2s | 3.7s | 251.4 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello
हेलो
agent
6.6s
Hello
हेलो
customer
7.6s
Hello, speak.
हेलो बोलिए।
agent
8.5s
Sir, we were calling from JSW One, from Jindal Steel.
सर JSW One से बात कर रहे थे हम लोग जिंदल स्टील से।
customer
11.0s
Yes?
हां?
agent
11.8s
I was calling from JSW One MSME, Jindal Steel Works Mumbai.
JSW One MSME से बात कर रहा था, जिंदल स्टील वर्क्स मुंबई।
customer
15.8s
Speak.
बोलिए।
agent
16.8s
Uh sir, is there any requirement in sheet metals?
अह सर, कुछ रिक्वायरमेंट है शीट मेटल्स में?
customer
19.2s
No, no, right now there is no requirement. If there is anything, I will call you.
नहीं नहीं, अभी तो कोई रिक्वायरमेंट नहीं है। कुछ रहेगा तो मैं आपको कॉल करूंगा।
agent
22.2s
Okay sir, okay. If there is anything, please let me know.
ठीक है सर, ठीक है। कुछ रहेगा तो बताइएगा।
customer
23.9s
Thank you so much.
agent
24.6s
Thank you.