Call 21112178912297691 2026-09-11 · Aditya Pandey · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +12/−9
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement, failing to provide a reason for the customer to engage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, procurement patterns, or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Did you have any requirement for HR this month, sir?
Summary
The agent called a contact from a construction company. The agent skipped the opening pleasantries, hook, and discovery, and immediately asked for a requirement. The customer stated they had no current need and the call ended with the agent offering to share their number on WhatsApp without a firm next step.
Coaching
You must establish value with a hook and understand the customer's business through discovery questions before asking if they have a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, greetings, I am Aditya Pandey calling from JSW One. Sir, you were registered on our platform, I had called regarding that. The agent identified themself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement, failing to provide a reason for the customer to engage. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, procurement patterns, or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to identify customer needs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement for HR this month, sir? Agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will share my number with you on WhatsApp. No committed next step was established; offering to share a number is not a specific callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.594 | 12.9s | 8.8s | 33.3s | 4.2s | 297.7 | 0 | 5 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
customer
1.9s
Hello, who?
Hello, कौन?
agent
2.5s
Uh, are you speaking, sir, Pushpak Patel? Kush Service Constructions?
अह पुष्पक पटेल से बोल रहे सर? Kush Service Constructions?
customer
4.9s
Yes yes, tell me, tell me.
हां हां, बोलिए बोलिए।
agent
6.0s
Sir, greetings, I am Aditya Pandey calling from JSW One.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
8.8s
Yes, tell me.
Yes, बोलिए।
agent
9.8s
Sir, you were registered on our platform, I had called regarding that. Did you have any requirement for HR this month, sir?
सर जी हमारे platform पे आप registered थे, उसी के regarding call किया था। कुछ requirement थी सर ये month HR की?
customer
14.2s
No no, right now there is no requirement at all. If there is, I will tell you.
नहीं नहीं, अभी तो फिलहाल कोई भी requirement नहीं है। होगी तो मैं बोलता हूं आपको।
agent
17.7s
Okay, sir.
ठीक है सर जी।
customer
18.3s
I'll save your number.
आपका आपका नंबर save कर देता हूं मैं।
agent
20.0s
This is not my number, sir, this is a DND number. I will share my number with you on WhatsApp.
ये सर मेरा नंबर नहीं है, ये DND नंबर है। मैं आपको अपना WhatsApp पे share कर देता हूं।
customer
23.7s
Okay, okay. Thank you.