Call 21112178912230742 2026-09-11 · Rohit Mishra · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +6/−1
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified himself and JSW One but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
No, it's fine. I'll let you know if there's anything.
did well
Qualify
Did you have any requirement in MS?
Summary
The agent made a follow-up call and asked for a requirement in MS. The customer, who was not the usual point of contact, stated they had no current need and would call back if something came up. The agent did not attempt discovery or pitch any value, and the call ended without a next step.
Coaching
You must open the call with a proper greeting and a value-based hook before asking for a requirement, otherwise the customer has no reason to engage.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Rohit was speaking from JSW One. Agent identified himself and JSW One but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement in MS? Agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted the customer's brush-off ('I'll let you know') and did not establish a concrete next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | No, it's fine. I'll let you know if there's anything. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.48 | 12.1s | 13.1s | 65.8s | 3.3s | 183.5 | 0 | 6 | 9 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
2.0s
Yes, please speak. Hello, greetings.
हां जी बोलिए हेलो, नमस्ते।
customer
4.3s
Yes.
हां जी।
agent
5.3s
Rohit was speaking from JSW One.
रोहित बात कर रहा था JSW One से।
customer
7.4s
Yes, yes, please speak.
हां जी हां जी बोलिए।
agent
8.8s
Did you have any requirement in MS?
कुछ आपका requirement था क्या MS में?
customer
11.9s
Right now from JSW, okay okay.
अभी JSW से, अच्छा अच्छा।
customer
15.2s
So, did you... did I speak with you before? My brother usually speaks.
तो आपका मे- मेरा पहले से बात हुआ था क्या? मेरे भाई से बात होता है।
agent
18.7s
Meaning, maybe someone had called from your company.
मतलब शायद किसी किसी ने को आपका कंपनी से कॉल आ गया था।
customer
22.9s
I did not make a call from this number.
कॉल मैंने तो किया नहीं था इस नंबर से।
agent
25.9s
Hmm. No no, this was just a follow-up call.
हम्म। नहीं नहीं ये मतलब just follow-up call किया था।
customer
29.0s
Okay okay, fine.
अच्छा अच्छा ठीक है।
customer
30.3s
No, it's fine. I'll let you know if there's anything.
नहीं ठीक हो, कुछ होने से बताता हूँ।
agent
32.2s
Okay.
ठीक है।
customer
33.0s
Okay.