Call 21112178912206721 2026-09-11 · sudeeps · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: clear: The call begins with a brief IVR message before the customer answers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +6/−0
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified the customer and themselves but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent stated the reason for the call but did not use a supply or price hook to create interest.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six required discovery questions to understand the customer's business.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Closure with next step
AGENT: I will WhatsApp you, Ganesh ji. You can send it on that number.
Summary
The agent called a lead who was registered on the portal. The customer was receptive and immediately offered to send their requirement to get a price. The agent facilitated this by agreeing to send a WhatsApp message for the customer to reply to, and the call ended with this as the next step.
Coaching
You missed the entire discovery phase; instead of asking about the customer's business, you went straight to asking for a requirement, which prevents you from building value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, Mr. Ganesh Langhe from Royal Pressing? The agent identified the customer and themselves but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Your company was registered on our portal, sir. This was a follow-up call regarding steel procurement, sir. The agent stated the reason for the call but did not use a supply or price hook to create interest. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six required discovery questions to understand the customer's business. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: Uh, I wanted to understand, do you have any requirement for steel right now, sir? The agent asked for a requirement but did not capture any specific details (grade, size, qty) when the customer showed interest. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I will WhatsApp you, Ganesh ji. You can send it on that number. The agent established a clear next step for the customer to send their requirement via WhatsApp. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | CUSTOMER: Okay, I will send you the requirement, give me the rate for it. |
AGENT: I will WhatsApp you, Ganesh ji. You can send it on that number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.736 heavy | 17.8s | 6.4s | 22.8s | 3.7s | 259.6 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
Your call has been forwarded to voicemail. The person
customer
3.5s
Hello?
agent
4.8s
Hello, Mr. Ganesh Langhe from Royal Pressing?
customer
7.8s
Yes, speak.
हां, बोलिए।
agent
8.6s
Hello Ganesh ji, this is Sudeep calling from JSW One MSME, Jindal Steel.
गणेश जी नमस्कार, सुदीप बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
12.0s
Hello, speak.
नमस्कार, बोलिए।
agent
12.8s
Your company was registered on our portal, sir. This was a follow-up call regarding steel procurement, sir.
ये आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे, आपको स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।
customer
16.5s
Okay.
अच्छा।
agent
17.0s
Uh, I wanted to understand, do you have any requirement for steel right now, sir?
अह, मुझे यह समझना था, आपको अभी स्टील में कुछ रिक्वायरमेंट है सर?
customer
20.5s
Okay, I will send you the requirement, give me the rate for it.
ठीक है, मैं जो रिक्वायरमेंट है वो आपको डाल देता हूं, उसका रेट दीजिए।
agent
23.7s
I will WhatsApp you, Ganesh ji. You can send it on that number. This is a system number, okay?
मैं आपको WhatsApp करता हूं गणेश जी, वो नंबर पे आप डालना। यह सिस्टम का नंबर है, ठीक है?
customer
27.0s
Okay, okay, okay.
ठीक है, ठीक है, ठीक है।
agent
27.8s
Okay, okay sir. Thank you.