Call 21112178912203611 2026-09-11 · Ronak Mehta · 2:19
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 31 turns, clean transcript (0% inaudible) | Hindi | 31 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.48
confidence high · +8/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask if it was a good time to talk, jumping directly to a requirement question instead of getting permission.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; the customer immediately took control of the call by asking for the price.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer deflected the conversation to price and then to a different contact person.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Closure with next step
Will now be a good time to talk to him?
Summary
The agent initiated the call, but the customer immediately took control, asking for the price of HR and CR coil. The agent provided a price for HR but did not conduct any discovery. The customer then stated he was not the right person for purchasing and provided the contact details for the correct manager. The agent agreed to call the new contact immediately, ending the call.
Coaching
When a customer immediately asks for price, acknowledge it but pivot back to the script to complete discovery before quoting, so you can frame the price with value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, do you have any requirement for HR coil for your firm right now? Agent did not ask if it was a good time to talk, jumping directly to a requirement question instead of getting permission. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; the customer immediately took control of the call by asking for the price. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer deflected the conversation to price and then to a different contact person. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to identify customer needs. |
| SL5 Qualify | 2 | fail | – | 0.0 | in what mm do you have a requirement, sir? Agent only partially qualified the need (thickness, location) before the customer redirected him to another contact. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Will now be a good time to talk to him? Agent established a clear and immediate next step by confirming he would call the correct purchasing manager. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.688 | 37.7s | 17.1s | 84.2s | 4.9s | 259.4 | 0 | 17 | 14 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हॅलो
agent
1.8s
Suresh ji?
सुरेश जी?
agent
3.0s
Hello?
हॅलो?
agent
3.7s
Yes, good evening. This is Ronak Mehta speaking from JSW One. Sir, do you have any requirement for HR coil for your firm right now?
जी गुड इवनिंग, रौनक मेहता बात कर रहा हूं मैं जेएसडब्ल्यू वन से। सर अभी एचआर कॉइल पे कुछ रिक्वायरमेंट आ रही है आपके फर्म के लिए?
customer
8.1s
What is the rate for HR coil, brother, for 2 mm?
एचआर कॉइल दा की रेट है भाजी टू एमएम दा आएगा?
agent
10.8s
Today's, sir, is sixty-three.
आज का सर सिक्सटी थ्री।
customer
12.3s
Sixty-three?
सिक्सटी थ्री?
agent
13.1s
Yes, yes. Sir, one second, your lo- your lo- let me check your location once. It's Ludhiana, right?
जी जी। सर एक सेकंड आपका लो- आपका लो- आपका लोकेशन एक बार मैं चेक कर लेता हूं। लुधियाना है ना?
customer
16.8s
In Ludhiana. Yes.
लुधियाना में। हां जी।
agent
17.9s
Okay. And in what mm do you have a requirement, sir?
ओके। और कितने एमएम में रिक्वायरमेंट आती है आपको सर?
customer
20.3s
2 mm, 2.5, we need two.
टू एमएम, टू पॉइंट फाइव, दो लगते हैं हमारे।
agent
22.0s
2.5 will be available, sir.
टू पॉइंट फाइव तो मिल जाएगा सर।
customer
23.8s
What is the rate for 2.5?
टू पॉइंट फाइव की रेट है?
agent
24.8s
For 2.5, sir, I just told you, this is sixty-three... one minute, huh, sixty-three is the rate, sir.
टू पॉइंट फाइव की सर आपको मैंने बताई अभी जस्ट ये सिक्सटी थ्री एक मिनट हां, सिक्सटी थ्री चल रहा है सर।
customer
29.8s
In CR, in CR, what is the rate, is the material available?
सीआर में सीआर में क्या रेट है माल पड़ा है?
agent
32.1s
One minute. The pricing, sir, is only increasing. Right now it's 63050 for coil and 63350 for sheet, sir.
एक मिनट। प्राइसिंग सर बढ़ ही रही है। अभी सिक्सटी थ्री जीरो फाइव जीरो चल रही है सर कॉइल की और सिक्सटी थ्री थ्री फिफ्टी शीट की सर।
customer
37.5s
You please note down a number, he looks after all the purchasing. 98140
आप ना एक नंबर नोट कीजिए, परचेस सारी यही देखते हैं। नाइन एट वन फोर जीरो
agent
40.5s
One minute, huh. What did you say?
एक मिनट हां। क्या बोला आपने?
customer
41.9s
98140
नाइन एट वन फोर जीरो
agent
43.0s
98140
नाइन एट वन फोर जीरो
customer
44.5s
22002.
डबल टू डबल जीरो टू।
agent
45.9s
22002. Okay. Sir, what will be his name?
डबल टू डबल जीरो टू। ओके। ये सर इनका नाम क्या रहेगा?
customer
49.8s
His name is Jagdish Malik.
इनका जगदीश मलिक नाम है।
agent
51.6s
What? Jagdish?
क्या? जगदीश?
customer
52.5s
Jagdish Malik ji, yes.
जगदीश मलिक जी, हां जी।
agent
54.0s
Okay. Okay, he looks after the entire purchase?
ओके। ओके, ये पूरा परचेस देखते हैं क्या?
customer
57.1s
The total purchase is with him only.
ये टोटल परचेस इन्हीं के पास ही है।
agent
58.8s
Okay.
ओके।
agent
60.3s
Okay sir, I'll just, uh, check, I'll talk to him once. Will now be a good time to talk to him?
ठीक है सर, मैं एक बार है ना, ये चेक, उनसे एक बार बात कर लेता हूं। अभी अभी सही टाइम रहेगा उनसे बात करने के लिए?
customer
64.9s
Yes, go ahead, go ahead.
हां, कर लो कर लो।
agent
66.2s
Okay, okay sir, that'll work. Thank you.
ओके ओके सर, चलेगा। थैंक यू।