Call 21112178912150121 2026-09-11 · Abdul Ansari · 1:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 15 turns, clean transcript (13% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background chatter on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +4/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook, instead asking a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked zero discovery questions; the customer immediately took control of the call to discuss price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
There is a requirement, but regarding the rate, I called two-three times but I don't get the rate.
Summary
The customer, a manufacturer, stated they have a requirement for steel channels and plates but have been unable to get a rate from JSW previously. The agent immediately quoted a price for 3mm HR plate without performing any discovery. The customer then specified their actual requirement, and the call ended shortly after with no next steps established.
Coaching
When a customer immediately asks for a price, use that as an opportunity to start discovery ('To give you the best price, I need to understand your exact requirement...') instead of quoting a generic rate.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook, instead asking a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked zero discovery questions; the customer immediately took control of the call to discuss price. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent asked if a requirement existed but failed to capture any specific details like grade, quantity, or location. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly without any next step being established. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | There is a requirement, but regarding the rate, I called two-three times but I don't get the rate. |
The rate is 63 100. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.484 | 14.9s | 15.9s | 80.2s | 3.2s | 289.9 | 0 | 7 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
[inaudible] Nagar. Hello?
[inaudible] नगर. Hello?
agent
1.9s
Hello.
customer
2.6s
Yes.
हां।
agent
3.0s
Yeah, Namaste, sir. Are you speaking from [inaudible], sir?
Yeah, Namaste, sir. [inaudible] se baat kar rahe hain, sir?
customer
4.6s
Yes yes yes.
हां हां हां।
agent
5.2s
This is Abdul speaking, sir. I am calling from JSW Head Office Mumbai.
अब्दुल बात कर रहा हूं सर। JSW हेड ऑफिस मुंबई से बात कर रहा हूं मैं।
customer
8.5s
Yes yes yes, tell me.
हां हां हां, बोलिए।
agent
9.7s
Is there any requirement, sir, for steel, in HR CR, I called for that.
कुछ requirement है क्या सर steel में, HR CR में, इसके लिए फोन किया था।
customer
12.3s
There is a requirement, but regarding the rate, I called two-three times but I don't get the rate.
Requirement है, लेकिन थोड़ा सा रेट में, दो तीन बार फोन लगाया लेकिन रेट मेरे को नहीं मिलता।
customer
16.1s
Give the rate first, we will deal according to that.
रेट पहले दो, उसके हिसाब से हम डील करेंगे।
agent
18.1s
The rate is 63 100.
रेट है 63 100.
customer
20.2s
63 100 means what is this?
63 100 बोले तो ये क्या है?
agent
21.9s
This sir, is the rate for HR, today's rate for 3mm.
ये सर जो है HR का रेट है, आज का मैं 3mm का।
customer
25.0s
8 inch channel, 5 inch channel, 3 inch channel and what I need is plate, 8mm, 10mm, 12mm, 16mm.
8 inch channel, 5 inch channel, 3 inch channel और जो मेरे को लगता है ना plate, 8mm, 10mm, 12mm, 16mm.
agent
30.0s
This rate I have given you is for plate, I have given you the rate for HR plate only.
ये मैं आपको रेट दिया हूं plate का, HR plate का ही मैं रेट दिया हूं आपको।