Call 21112178912094621 2026-09-11 · Rohit Mishra · 2:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 24 turns, clean transcript (0% inaudible) | English | 24 | supply_led (campaign_name:medium) |
Audio: clear: There is some light background noise on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.32
confidence high · +1/−6
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call was disqualified before the agent had a chance to deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated he was retired and the company is closed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a lead associated with Shri Nathji Fabricator. The customer, Pankaj, immediately informed the agent that he has been retired for two years and the company has since been closed and sold. The agent politely acknowledged the information and agreed to update the records.
Coaching
While the lead was invalid, remember to always ask for permission to speak at the start of the call to maintain control of the opening.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello Pankaj ji, namaste, I am Rohit calling from JSW One. The agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was disqualified before the agent had a chance to deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated he was retired and the company is closed. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call was disqualified before any requirement could be captured. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay, sir. I'll just remove it. Yeah. Sure. Sure. The agent agreed to an internal action (removing the contact), not a sales next step with the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.376 | 20.9s | 34.7s | 84.4s | 3.6s | 269.9 | 0 | 13 | 11 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.6s
Hello Pankaj ji, namaste, I am Rohit calling from JSW One.
Hello पंकज जी नमस्ते, रोहित बात कर रहा हूं JSW One से।
customer
4.0s
Sir, Rohit speaking from where?
सर रोहित बात किधर से?
agent
5.6s
From JSW One.
JSW One से।
customer
6.6s
From JSW One platform?
JSW One platform से?
agent
8.0s
Yes.
हांजी।
customer
8.8s
Meaning?
मतलब?
agent
9.6s
We are a company named JSW, JSW One platform.
हम JSW नाम की कंपनी है, JSW One platform.
customer
12.2s
Yes, hello, our Jindal Steel and uh Jindal Steel, JSW, yes.
હા, હેલો, અમારા જીંદાલ સ્ટીલ એન્ડ અ જીંદાલ સ્ટીલ, JSW, હા.
agent
15.5s
Right, right. You're from you're from Bangalore, right?
customer
17.6s
Huh?
Henh?
agent
18.1s
You are from Bangalore, sir?
customer
19.3s
Yes sir, I am from Bangalore but that I I have already retired and last two years I am not working. I am enjoying my retired life.
agent
25.0s
Okay. This Shri Nathji Fabricator...
customer
26.5s
Shri Nathji Fabricator.
agent
27.3s
Yeah, is this your firm or is it like you were working in it?
customer
29.8s
No, no, no. I was working. But what happened, after my retirement, that management has closed the company.
agent
34.3s
Oh, okay.
अच्छा, okay.
agent
35.2s
So it seems like you're a valuable asset to the company, that's why it it might have happened.
customer
38.4s
No, because see what happened I will tell you. Earlier main boss was there. But main boss eighty eight years, he expired. Then his his daughter came from US and see Indian to Indian culture to work taking the worker in a so there are difference of opinions so better I told I am quitting. So then she has two three months she has sold the property.
agent
52.0s
Hmm.
customer
52.4s
Okay? So no more business at present now.
agent
54.5s
Okay. No problem, no problem sir. Yeah. Thanks.
customer
56.5s
So from your JSW also you can remove that because...
agent
58.6s
Okay, sir. I'll just remove it. Yeah. Sure. Sure.