21112178912079241 · Call

Call 21112178912079241 2026-09-11 · sudeeps · 2:08

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 34 turns, clean transcript (0% inaudible)	English	34	supply_led (campaign_name:medium)

Audio: clear: Some background office noise is present but does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.51

confidence high · +30/−2 from 24 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent identified self and the customer but failed to ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent did not deliver a hook, instead jumping directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent only asked about payment terms, skipping all other discovery questions about the customer's business.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

is there any live requirement in HR material sir? 4 mm, 5 mm, 6 mm?

Closure with next step

I'll share share you the quote in next 30 minutes, okay?

Summary

The agent contacted a manufacturing customer in Nashik who had a live requirement for 10 tons of 4mm HR plate. The agent successfully qualified the requirement's technical specifications and delivery location. The customer raised an objection to the advance payment terms, which the agent handled by explaining the credit policy for future transactions. The call ended with the agent committing to send a quote within 30 minutes.

Coaching

You skipped the entire first half of the pitch, jumping straight to qualifying a requirement. You must follow the structure: open, deliver a hook, and run discovery before asking for an order.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent identified self and the customer but failed to ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent did not deliver a hook, instead jumping directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	1	0.0	Payment terms will be 100% advance sir against PI. So that is okay with you? Agent only asked about payment terms, skipping all other discovery questions about the customer's business.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched during the call.
SL5 Qualify	2	pass	–	2.0	is there any live requirement in HR material sir? 4 mm, 5 mm, 6 mm? Agent successfully identified a live requirement and captured all necessary details (grade, thickness, width, qty, location).
SL6 Closure with next step	1	pass	–	1.0	I'll share share you the quote in next 30 minutes, okay? Agent set a clear next step by committing to send a quote with a specific turnaround time.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
credit	handled	That is not okay with me, but you have some condition, definitely we need to do this.	This is this is only for first transaction, sir. From from from second transaction onwards we can give you the credit with verification of your documents.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.679	39.7s	18.8s	69.5s	7.9s	312.8	0	18	16	13

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Hello.

agent

1.6s

Hello.

agent

2.5s

Mr. Rahul from Janak Industries?

customer

4.6s

Yeah, tell me.

agent

5.7s

Uh Rahul sir, Sudhir here from JSW One MSME team.

customer

8.2s

Yeah, tell me.

agent

9.0s

Uh your company was registered on our portal sir on this uh Nashik location and it was in reference with your steel procurement. Wanted to understand is there any live requirement in HR material sir? 4 mm, 5 mm, 6 mm?

customer

17.4s

No, there is a requirement of that uh 4 mm.

agent

19.9s

Okay.

customer

21.2s

Okay.

agent

22.0s

So when you are planning to procure this?

customer

23.9s

Let me know the rate, the current rate, so accordingly we'll discuss.

agent

27.2s

Mhm. How much is the volume?

customer

29.1s

10, 10, 10 ton.

agent

30.6s

10 tons?

customer

31.8s

Yeah.

agent

32.3s

Okay. Uh the grade is IS 2062, 4 mm, 1250 by 2500 sir?

customer

35.9s

It is uh 1500 2500 na? One uh 1500.

agent

39.0s

Okay, 1500.

agent

40.5s

Uh 4 by 5 by 8 you are saying, correct?

customer

42.0s

5 by 8, yes.

agent

43.0s

1500 by 2500 and the quantity is 10 ton. Delivery is in Nashik, Ambad MIDC, correct?

customer

46.4s

Nashik, Ambad MIDC, yes.

agent

47.9s

Ambad MIDC. Payment terms will be 100% advance sir against PI. So that is okay with you?

customer

51.6s

That is not okay with me, but you have some condition, definitely we need to do this.

agent

55.2s

Hm. Okay, so you prefer doing with credit only?

customer

57.3s

Yeah.

agent

57.7s

This is this is only for first transaction, sir.

customer

59.8s

Yeah, that is correct.

agent

60.7s

From from from second transaction onwards we can give you the credit with verification of your documents. So at at present, uh okay, let me just make the inquiry in the system and update you, sir. I'll share share you the quote in next 30 minutes, okay?

customer

68.7s

Okay, sure, sure. Thank you.

agent

70.0s

Thank you so much.

customer

70.9s

Okay, thanks.

agent

71.8s

May I know your name sir?