Call 21112178912069551 2026-09-11 · Ronak Mehta · 2:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 22 turns, clean transcript (0% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Significant background conversation on the customer's side throughout the call, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +10/−4
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak or use the customer's name, jumping straight into a question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly about material requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent only asked one of the six required discovery questions, failing to uncover key details like volume, suppliers, or purchase cycle.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
You can send us a WhatsApp on this number, and we will save it.
did well
Qualify
Are you planning for any material? In HR sheets and coils?
Summary
The agent contacted a customer who was identified as a trader, not a manufacturer. The customer stated they had no current requirement as their purchasing was already complete. The agent asked minimal discovery questions and did not attempt to build a profile for future engagement. The call ended with a vague promise to 'ping' the customer, without a firm next step.
Coaching
When a customer says they have no current need, pivot to discovery about their business cycle and typical requirements (e.g., monthly volume, common grades) to prepare for the next opportunity, instead of ending the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak or use the customer's name, jumping straight into a question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly about material requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | So is your work purely trading or do you do some manufacturing as well, sir? Agent only asked one of the six required discovery questions, failing to uncover key details like volume, suppliers, or purchase cycle. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the conversation did not progress to that stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Are you planning for any material? In HR sheets and coils? Agent successfully qualified that the customer has no immediate requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll keep you pinged. The agreed next step is too vague and does not constitute a committed action like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | You can send us a WhatsApp on this number, and we will save it. |
I'll keep you pinged. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.579 | 28.9s | 21.0s | 93.1s | 6.6s | 276.1 | 0 | 11 | 11 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
11.5s
Hello?
हेलो?
agent
12.3s
Yes?
हाँ जी?
agent
12.8s
Yes, uh good evening sir. Alakhnath is speaking from here, from JSW One.
जी, uh गुड इवनिंग सर। अलखनाथ यहां से बात कर रहा हूं JSW One से।
agent
16.3s
Are you planning for any material? In HR sheets and coils?
आप कुछ मटेरियल का प्लान कर रहे हैं क्या? HR शीट्स और कॉइल्स में?
customer
19.8s
No sir, not right now.
नहीं सर, अभी तो नहीं कर रहे।
agent
21.6s
Is this month's purchase already done? Or is it pending, I mean, what is your plan?
ये महीने का हो गया परचेस आपका ऑलरेडी? या बाकी है मीन्स कैसा है आपका प्लान?
customer
24.6s
No, it's done, it's done, it's done.
नहीं, हो गया, हो गया, हो गया।
agent
26.8s
So, I mean, on what dates do you purchase? I mean, what is your purchase cycle like? So that I can stay connected with you accordingly, in that way.
तो आपका मतलब क्या, कौनसे डेट्स पे आप परचेस करते हैं मीन्स कैसा होता है आपका परचेस साइकिल? तो उस हिसाब से मैं आपसे कनेक्टेड रहूं, उस हिसाब से।
customer
32.8s
See, we have random requirements. Meaning, there is no fixed requirement.
देखिए हम लोगों के पास रैंडम रिक्वायरमेंट होती है। कोई मतलब फिक्स्ड रिक्वायरमेंट नहीं है।
agent
37.0s
Understood. So you this...
अंडरस्टूड। तो आप ये...
customer
38.0s
Yes, yes, tell me.
हां हां बताइए।
customer
39.3s
For now, the requirement we had here, we have purchased it.
फिलहाल इधर जो हमारी रिक्वायरमेंट थी वो हमने परचेस करी है।
agent
42.3s
Okay. And what material do you deal in, sir?
ओके। और कौनसे मटेरियल में डील करते हैं सर आप?
customer
44.5s
All type of material.
ऑल टाइप ऑफ मटेरियल।
agent
46.4s
Okay. And do you also do HRCR, sir?
ओके। और एचआरसीआर में भी करते हैं क्या सर आप?
customer
48.2s
Yes, we do HR and CR as well. So the requirement for that has been fulfilled for now. When a new requirement comes up, we will talk to you. You can send us a WhatsApp on this number, and we will save it.
हां, एचआर और सीआर में भी करते हैं। तो उसकी कोई रिक्वायरमेंट जो थी वो फिलहाल फुलफिल हो गई। कोई नया रिक्वायरमेंट आने से हम आपसे बात कर लेंगे। आप इस नंबर पे हमें एक WhatsApp कर दीजिए तो हम उसको सेव कर लेंगे।
agent
55.8s
Sure, sure, sure. So is your work purely trading or do you do some manufacturing as well, sir?
श्योर श्योर श्योर। तो ये आप पूरा प्योर आपका ट्रेडिंग का काम रहता है या कुछ मैन्युफैक्चरिंग भी करते हैं सर आप?
customer
60.1s
No, ours is trading.
नहीं, ट्रेडिंग है हमारा।
agent
61.5s
It's trading, right? That's fine, sir. I'll keep you pinged. If there is any material requirement, let me know, okay?
ट्रेडिंग है ना? चलेगा सर, मैं आपको पिंग करके रखता हूं। कुछ रहेगा मटेरियल रिक्वायरमेंट में तो मुझे बताइए, ठीक है?
customer
65.7s
Definitely.
जरूर।
agent
66.5s
Done, done, done, done.
डन डन डन डन।
customer
68.2s
Okay.
ओके।