Call 21112178912065311 2026-09-11 · Aditya Pandey · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 14 turns, clean transcript (7% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−3
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply or price hook, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six discovery questions about the customer's business or procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
No sir, not right now. If there is, I will call.
did well
Qualify
Do you have a requirement now, sir?
Summary
Agent called a registered user to inquire about steel requirements. The customer confirmed they use steel but have no immediate need, stating they would call back if a requirement arises. The agent accepted this and ended the call without performing discovery or setting a concrete next step.
Coaching
Instead of immediately asking for a requirement, which is easy to decline, try opening with a supply or price hook to create interest first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir ji, hello, I [inaudible] was calling from JSW One. Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for steel, sir? Agent did not lead with a supply or price hook, instead jumping directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six discovery questions about the customer's business or procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have a requirement now, sir? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir, no issue. Agent passively ended the call without proposing a specific callback time or other committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | No sir, not right now. If there is, I will call. |
Okay sir, no issue. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.624 | 11.3s | 6.8s | 40.9s | 4.2s | 260.2 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.5s
Hello?
हॅलो?
agent
2.5s
Sir ji, hello, I [inaudible] was calling from JSW One.
सर जी नमस्ते, मैं [inaudible] बात कर रहा था JSW One से।
customer
5.1s
From where?
कहाँ से?
agent
5.7s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था।
customer
7.4s
JSW?
agent
8.4s
JSW.
customer
9.1s
JSW, yes, tell me.
JSW, हां, बोलिए।
agent
10.3s
Sir, you were registered on our platform, I called regarding that. Do you have any requirement for steel, sir?
सर जी हमारे प्लॅटफॉर्म पर रजिस्टर थे, उसी के regarding कॉल किया था। कुछ steel का requirement रहता है क्या सर आपका?
customer
14.6s
Yes, yes.
हां हां।
agent
15.2s
Do you have a requirement now, sir?
है सर requirement अभी?
customer
16.1s
No sir, not right now. If there is, I will call.
नहीं सर, अभी फिलहाल नहीं है। रहेगा तो मैं कॉल करूंगा।
agent
18.9s
Okay sir, no issue.
ठीक है सर, कोई issue नहीं।
customer
20.1s
Yes.
हां।