Call 21112178912041431 2026-09-11 · dhruv · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +5/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified the company but failed to use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions; the customer drove the only information exchange by asking for a price.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, is there any requirement in HR right now?
Summary
The agent opened the call by asking directly for a requirement in HR. The customer responded by asking for the current rate, which the agent provided. The customer then stated they had no requirement at the moment and the call ended without any discovery or a specific next step.
Coaching
You must follow the script structure; start with a proper opener and a hook to build interest before asking if the customer has a requirement.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One. The agent identified the company but failed to use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions; the customer drove the only information exchange by asking for a price. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement in HR right now? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | ठीक है, मतलब कुछ रहता है तो बताइएगा। The call ended with a generic 'call me if you need anything' rather than a committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.556 | 9.5s | 7.6s | 44.9s | 2.7s | 265.3 | 0 | 7 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
agent
0.8s
Hello.
customer
1.6s
Yes?
हां?
agent
2.1s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
3.7s
Yes, tell me, sir.
हां बोलिए ना सर।
agent
4.8s
Uh sir, is there any requirement in HR right now?
अ सर कुछ requirement में है HR में अभी?
customer
7.6s
What is the approximate rate idea going on?
क्या rate idea approximately चल रहे हैं?
agent
9.9s
2.5 to 12 mm is uh 63,500.
customer
13.6s
63,500.
agent
14.9s
With GST, sir.
customer
16.9s
No sir, not at the moment. If there is, I will definitely let you know.
नहीं सर, फिलहाल तो है नहीं। रहेगा तो पक्का बताऊंगा।
agent
19.3s
Okay, meaning if there is anything, please let me know.
ठीक है, मतलब कुछ रहता है तो बताइएगा।
customer
21.1s
Yes sir.
agent
21.6s
Yes, okay.
हां, okay.
customer
22.6s
Okay.