Call 21112178912031631 2026-09-11 · dhruv · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.01
confidence high · +17/−12
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak before proceeding.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a value hook and instead immediately asked if the customer wanted to buy.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
The rate has increased so much that sir, no one is ready to give any work.
did well
Qualify
Do you want to know anything, do you want to buy anything sir, like steel, right now?
Summary
The agent contacted a manufacturing lead and, after identifying JSW, immediately asked for a requirement. The customer denied having a need but asked for the HR price. Upon hearing the rate, the customer complained about high market prices hurting business; the agent agreed with the objection and the call ended without any follow-up actions.
Coaching
When a customer has no immediate need, you must still follow the script to build a future opportunity; you skipped discovery and failed to handle the price objection, missing the chance to explain our value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a value hook and instead immediately asked if the customer wanted to buy. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, even when the customer raised a clear price objection. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you want to know anything, do you want to buy anything sir, like steel, right now? Agent successfully asked if a current requirement existed, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended vaguely with no committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | The rate has increased so much that sir, no one is ready to give any work. |
Hmm, that problem is there, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.404 | 10.8s | 15.9s | 47.3s | 3.1s | 283.3 | 0 | 8 | 10 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.8s
Fortune Steel?
customer
2.8s
Yes.
हां।
agent
3.5s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
6.3s
Yes sir, tell me.
हां सर बोलिए।
agent
7.5s
Uh sir, your account was registered, so I called regarding that.
अह सर अपना अकाउंट रजिस्टर्ड था, तो उसी रिगार्डिंग मैंने कॉल किया था।
customer
10.8s
Yes, yes.
हां हां।
agent
11.4s
Do you want to know anything, do you want to buy anything sir, like steel, right now?
कुछ जानना है, कुछ लेना है सर स्टील वगेरा अभी?
customer
14.3s
No sir, right now there is no requirement. For now, what is the rate for HR, sir?
नहीं सर अभी तो कोई रिक्वायरमेंट नहीं। फिलहाल HR का क्या रेट है सर?
agent
17.9s
Sixty-three one hundred.
त्रेसठ एक सौ।
customer
19.5s
Sixty-three one hundred.
त्रेसठ एक सौ।
customer
20.4s
That's the biggest problem, sir. The rate has increased so much that sir, no one is ready to give any work.
वही सबसे बड़ी सर दिक्कत हो गई ना सर। रेट इतना ज्यादा प्लस हो गया है कि सर कोई काम ही देने को तैयार नहीं है।
agent
25.7s
Hmm, that problem is there, sir.
हम्म, वो दिक्कत तो है सर।
customer
27.0s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
customer
28.5s
Okay sir, I have your number. Uh, what is his name...
ठीक है सर, मेरे पास नंबर है आपका। अह कोई क्या नाम है उनका...
agent
31.5s
Okay, okay.
ठीक है, ठीक है।
customer
32.1s
Yes, absolutely, absolutely. Yes, absolutely sir, absolutely.
हां बिलकुल बिलकुल। हां बिलकुल सर, बिलकुल।
agent
34.2s
Okay sir.
ठीक है सर।