Call 21112178912003141 2026-09-11 · dhruv · 2:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | No_requirement | full conversation 41 turns, clean transcript (0% inaudible) | Hindi | 41 | new_registration (campaign_name:high) |
Audio: clear: Some background office noise is present, particularly on the agent's side, but it does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.01
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call did not proceed to discovery as the agent was speaking to the wrong contact person.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked about a requirement, but upon learning he had the wrong contact, he did not schedule a specific callback, instead getting a new number.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent obtaining a new contact number, which is not one of the three specified closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, I was calling from JSW One. Am I speaking with Pritam ji?
Summary
The agent called a new registration and reached a contact in the accounts department. The contact stated they do not handle procurement and provided the name and number for the correct person, Kushagra Gupta. The agent confirmed the new contact details and ended the call to follow up.
Coaching
You correctly identified you were speaking to the wrong person and did well to get the right contact's number. Next time, also try to get their email and ask for a good time to call them.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I was calling from JSW One. Am I speaking with Pritam ji? The agent opened the call by introducing himself and the company professionally. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | From Lols Private Limited, right? Agent confirmed name and company, and successfully identified the correct contact person and got their number, but did not ask for procurement city. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call did not proceed to discovery as the agent was speaking to the wrong contact person. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education was provided as the conversation ended after identifying the correct contact person. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | are you looking for some requirement, sir? Agent asked about a requirement, but upon learning he had the wrong contact, he did not schedule a specific callback, instead getting a new number. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the agent obtaining a new contact number, which is not one of the three specified closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.636 | 33.6s | 19.2s | 88.2s | 7.0s | 257.1 | 0 | 20 | 21 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हेलो?
agent
0.8s
Hello?
हेलो?
customer
1.6s
Yes?
हांजी?
agent
2.2s
Sir, I was calling from JSW One. Am I speaking with Pritam ji?
सर JSW One से बात कर रहा था मैं। प्रीतम जी से बात हो रही है मेरी?
customer
5.2s
No, this is Parveen speaking.
नहीं, परवीन बोल रहा हूं जी।
agent
6.6s
Okay. From Lols Private Limited, right?
Okay. Lols Private Limited से, right?
customer
8.3s
Yes.
हांजी।
agent
8.8s
Sir, your account was registered on our portal I suppose. So, you're looking for any sort of steel material or something?
customer
16.4s
Yes?
हांजी?
agent
17.4s
Hello?
customer
18.2s
Yes.
हांजी।
agent
18.7s
Yes sir, can you hear me?
हांजी सर, आवाज आ रही है आपको मेरी?
customer
20.2s
Yes, I can hear you, sir. Tell me.
हां, आ रही है सर। बताइए।
agent
21.3s
Uh, sir, I was calling from JSW One. I had called regarding the purchase of sheet metal. You had probably registered on our portal yesterday.
अह, सर मैं JSW One से बात कर रहा था। Sheet metal के purchase के रिगार्डिंग मैंने कॉल किया था। आपने शायद हमारे पोर्टल पे रजिस्टर किया था कल।
customer
26.6s
Yes.
हांजी।
agent
27.1s
So sir, I had called regarding that, are you looking for some requirement, sir?
तो सर उसी रिगार्डिंग मैंने कॉल किया था कि कुछ रिक्वायरमेंट में देख रहे हैं सर?
customer
30.4s
No sir, I sit in accounts here.
नहीं सर, मैं तो अकाउंट्स में बैठता हूं इधर।
agent
32.2s
Okay.
अच्छा।
customer
32.7s
Uh, this purchase and all, Kushagra ji looks after all of it.
अह यह परचेस वगेरा जो है, सब यह कुशाग्र जी देखते हैं।
agent
35.3s
Okay, so if you can just give me...
customer
36.5s
Yes.
हांजी।
agent
37.1s
Okay, Kushagra Gupta. If you can give his number at least because the number registered here is yours. And if...
Okay, कुशाग्र गुप्ता। If you can give his number at least because यहां पे जो नंबर है आपका रजिस्टर्ड है। And if...
customer
40.8s
Yes, I... this was done for the purpose of checking accounts and all, that's why my number was registered.
हां, मैं... यह तो वो इस रिगार्डिंग के अकाउंट वगेरा देखना हो इसलिए करवाया है मेरा नंबर।
agent
44.4s
Okay.
अच्छा।
customer
44.9s
He is the one who looks after purchase and all.
परचेस वगेरा तो वही देखते हैं जी।
agent
46.4s
Okay. So his number I...
अच्छा। तो उनका नंबर मैं...
customer
47.3s
You... I'll tell you, you can call him.
आप... मैं बता देता हूं, आप उनको मिला लीजिए।
agent
49.0s
Tell me, sir.
बताइए ना सर।
customer
49.8s
98100
agent
51.2s
98100
customer
52.6s
69
agent
53.3s
69
customer
54.0s
549
agent
54.7s
549. His name is Mr. Kushal, right?
549. Mr. कुशल नाम है ना इनका?
customer
57.1s
Kushagra.
कुशाग्र।
agent
57.9s
Kushagra. Okay.
कुशाग्र। ठीक है।
customer
58.7s
Yes. Kushagra Gupta.
हांजी। कुशाग्र गुप्ता।
agent
59.9s
Okay sir.
customer
60.5s
Okay sir?
ठीक है सर?
agent
61.1s
Yes sir. Thank you so much.
customer
62.3s
Yeah.