Call 21112178911966612 2026-09-11 · dhruv · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Call_back_later | full conversation 25 turns, clean transcript (0% inaudible) | Gujarati | 25 | new_registration (campaign_name:high) |
Audio: clear: The call contains significant code-mixing between Gujarati, English, and one sentence in Hindi.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.03
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the required discovery questions about business type, volume, or current procurement habits.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although an immediate requirement was mentioned, the call was cut short before the agent could capture the full spec or schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague agreement to call back, not one of the three required closure outcomes (quote sent, specific callback scheduled, walkthrough booked).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registrant who confirmed an immediate requirement for HR coil and asked for the current rate. The agent provided a price, but the customer stated they were driving and asked for a call back in two minutes, ending the call before any discovery or next steps could be established.
Coaching
When a customer interrupts to ask for a price, you must still guide the conversation through the basic verification and discovery steps to gain the context needed to serve them effectively.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, I am calling from JSW One, sir. The agent used a direct, transactional opener rather than a warm welcome that positions them as a helper for a new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | From Shubham Corporation, is that you, sir? The agent only verified the company name and failed to ask about the procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions about business type, volume, or current procurement habits. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, Test Certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Although an immediate requirement was mentioned, the call was cut short before the agent could capture the full spec or schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Done, done, done. Okay, sir. The call ended with a vague agreement to call back, not one of the three required closure outcomes (quote sent, specific callback scheduled, walkthrough booked). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.67 | 23.1s | 11.4s | 56.5s | 3.9s | 233.8 | 0 | 14 | 11 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
1.6s
Hello.
customer
2.7s
Speak.
Bolo.
agent
3.6s
From Shubham Corporation, is that you, sir?
Shubham Corporation thi, sir aap j?
customer
5.4s
Yes, speak.
Ha bolo.
agent
6.0s
Sir, I am calling from JSW One, sir.
Sir, JSW One thi vaat karu chhu, sir.
customer
8.4s
From where?
Kya thi?
agent
9.0s
I am calling from JSW One, sir.
JSW One thi vaat karu chhu, sir.
customer
11.2s
Speak.
Bolo.
agent
12.0s
Uh, sir, is there any requirement right now in sheet metals?
Uh, saheb kai requirement chhe atyare sheet metals ma?
customer
15.5s
Yes, so what is our rate, what is today's rate?
Ha, etle aapde shu rate shu chaale chhe aaj no?
agent
18.0s
In what material do you need it, sir?
Shu material ma joie chhe saheb aapne?
customer
20.2s
We need coil, for coil.
Aapde coil, aapde coil maate.
agent
22.0s
Is it in HR or CR?
HR ma ke CR ma chhe?
customer
23.6s
HR, HR.
agent
24.6s
HR is currently running at 63750, sir.
HR chaalu chhe saheb atyare 63750.
agent
27.6s
1.5 to 12 mm.
1.5 thi 12 mm.
customer
29.4s
Does PC material come?
PC walo maal aave?
agent
30.8s
PC, PC, sir, it's prime and JSW make, sir.
PC, PC, sir, prime ne JSW make chhe, sir.
customer
33.8s
Prime material.
agent
34.8s
Oh yes, sir, JSW's, and the billing will come directly from JSW, sir.
Oho, saheb, JSW nu, ane directly JSW ni j billing aavshe, saheb.
agent
38.2s
Any problem...
Koipan problem...
customer
38.8s
So two minutes, call me in two minutes, I am driving.
Toh do minute, do minute mein call karo, main driving kar raha hoon.
agent
42.0s
Done, done, done. Okay, sir.
Done, done, done. Theek chhe, sir.
agent
44.3s
Yes.
Ha.