Call 21112178911955231 2026-09-11 · Ronak Mehta · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | no conversation no human conversation on the recording (voicemail / IVR / ringing) | English | 3 | supply_led (campaign_name:medium) |
Audio: clear: The agent is speaking to an automated IVR system, not the intended customer. The IVR mishears the agent's name.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
n/a
n/a
2 · Customer quality
the LEAD we handed over
–
/4 flags
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
n/a
confidence none · +0/−0
from 0 hits
excluded: dead call (red band)
excluded: dead call (red band)
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 1.0 heavy | 7.9s | –s | 34.1s | 7.9s | 151.9 | 0 | 1 | – | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
Hi, if you record your name and reason for calling, I'll see if this person is available.
agent
5.6s
Yeah, I am Ronak Mehta from JSW One. Need to connect regarding any material requirement in MS steels, HR, CR.
unknown
16.0s
Thanks, Priya. Please stay on the line.