Call 21112178911881321 2026-09-11 · Ronak Mehta · 2:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | supply_led (campaign_name:medium) |
Audio: clear: Background noise (call center) on the agent's side, but speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +6/−1
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission or if it was a good time to talk, jumping straight to a business question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a supply or price hook, instead opening with a question about current requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−1.0 pts
Discovery (6 Qs)
Agent asked about business type and monthly tonnage, and the customer volunteered their current suppliers, hitting 3 of 6 questions.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
[6s] CUSTOMER: Give me a list of what you have, then I will check it out and whatever it is, I will tell you.
did well
Pitch (2-3 USPs)
[46s] AGENT: Okay. But here you will get it directly from JSW, sir.
Qualify
[3s] AGENT: So are you planning any requirement for this month, any purchase?
Summary
The agent connected with a steel profiler/trader using 70-80 MT/month of JSW coils. The customer had no immediate need but requested a product list. The agent performed partial discovery and pitched the benefits of buying direct, but failed to establish a clear next step before the call ended.
Coaching
Ronak, ensure you always ask for permission to speak at the start and commit to a clear next step at the end, especially when the customer asks for information like a product list.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission or if it was a good time to talk, jumping straight to a business question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a supply or price hook, instead opening with a question about current requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | [23s] AGENT: So how many tons do you require every month? How many tons do you require? Agent asked about business type and monthly tonnage, and the customer volunteered their current suppliers, hitting 3 of 6 questions. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | [46s] AGENT: Okay. But here you will get it directly from JSW, sir. Agent pitched buying direct from JSW and receiving an MTC, which were relevant USPs against the customer's use of a dealer. |
| SL5 Qualify | 2 | pass | – | 2.0 | [3s] AGENT: So are you planning any requirement for this month, any purchase? Agent correctly asked for a current requirement, which the customer confirmed they did not have. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without the agent committing to the customer's request for a list or establishing any other next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | handled | [43s] CUSTOMER: Yes, so we take it from this Vikas, the one from Surat. |
[46s] AGENT: Okay. But here you will get it directly from JSW, sir. |
| send_price_will_think | mishandled | [6s] CUSTOMER: Give me a list of what you have, then I will check it out and whatever it is, I will tell you. |
[11s] AGENT: You do trading work in this, or do you do manufacturing? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.553 | 32.2s | 26.0s | 116.8s | 5.5s | 273.9 | 0 | 18 | 15 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello?
हेलो?
customer
1.9s
Yes?
हां जी?
agent
2.4s
Yes, am I speaking with Apna Steel Supplier?
जी, Apna Steel Supplier से बात हो रही है मेरी?
customer
4.9s
Yes, Apna Steel Supplier.
हां जी, Apna Steel Supplier.
agent
6.4s
Yes, I am speaking with Ronak bhai, from JSW One.
जी, रौनक भाई से बात कर रहा हूं मैं, JSW One से।
customer
9.1s
Yes yes, please.
जी जी, प्लीज।
agent
10.1s
Hello?
हेलो?
customer
10.6s
Yes.
जी।
agent
11.1s
Yes, are you planning for any material procurement, sir? In HR steel or something like that?
जी, अभी आप कुछ मटेरियल का मटेरियल का प्रोक्योरमेंट का कुछ प्लान कर रहे हैं क्या सर? HR steel में या फिर उसमें कुछ?
customer
17.6s
Right now I don't have anything. I had a requirement for coil. I have just ordered coil recently.
अभी तो मेरा अभी कुछ नहीं है। मेरा तो coil का ही था। Coil मैंने अभी मंगाया है रिसेंटली।
agent
22.1s
Okay.
ओके।
customer
22.9s
So,
तो,
agent
23.3s
So how many tons do you require every month? How many tons do you require?
तो अभी आपको हर महीने कितना टन लगता है? आप कितना टन लगता है आपको?
customer
26.6s
I require it in coils, sir. I mean, we also order other materials, Tata, Jindal.
Coils में लग जाता है सर अभी। मतलब कैसा, हम other भी मटेरियल मंगाते रहते हैं, Tata, Jindal.
agent
31.1s
Okay.
ओके।
customer
31.9s
So,
तो,
agent
32.3s
And this,
और ये,
customer
32.6s
So we require this 70-80 tons of coils in JSW Coloron.
तो हमको ये 70-80 ton coils तो JSW Coloron में लग जाता है।
agent
36.3s
Yes.
जी।
agent
36.9s
Do you take this PPGL coil?
आप ये PPGL coil लेते हैं क्या?
customer
38.6s
Yes yes, PPGL coil.
जी जी, PPGL coil.
agent
40.1s
Yes, PPGL, you will get PPGL coil.
हां, PPGL, PPGL coil तो मिल जाएगा आपको।
customer
42.6s
Yes, so we take it from this Vikas, the one from Surat.
हां तो हम ये विकास है ना, इनसे ही लेते हैं, सूरत वाले हैं ना।
agent
46.1s
Okay. But here you will get it directly from JSW, sir.
अच्छा। But यहां पे आपको डायरेक्टली JSW से मिलेगा सर।
customer
48.9s
Okay.
ओके।
agent
49.6s
So you, yes. The price will remain similar because nowadays the market is completely up.
तो आपको, हां। प्राइस तो सिमिलर ही रहेगा क्योंकि अभी आजकल मार्केट तो पूरा अप है ही।
agent
54.1s
Okay, in price, but you will get MTC and you will also be associated with JSW, so an additional vendorship will be established between you and us, sir.
ओके, प्राइस में बट आपको MTC मिलेगा और आप जुड़ भी जाएंगे JSW के साथ भी तो एडिशनल आपके साथ एक वेंडरशिप भी हो जाएगी सर आपकी और हमारी भी।
customer
1.8s
Okay, right.
अच्छा, राइट।
agent
2.8s
Yes sir.
जी सर।
agent
3.2s
So are you planning any requirement for this month, any purchase?
तो अभी हाल में कुछ रिक्वायरमेंट ये महीने के लिए कुछ प्लान कर रहे हैं क्या परचेस?
customer
6.5s
Give me a list of what you have, then I will check it out and whatever it is, I will tell you.
आप मुझे एक लिस्ट दे दीजिए ना क्या क्या है, तो फिर मैं चेक आउट करके जो भी रहेगा फिर मैं बताता हूं आपको।
agent
11.0s
You do trading work in this, or do you do manufacturing?
आपका आप ट्रेडिंग का काम करते हैं ना ये इसमें के मैन्युफैक्चरिंग करते हैं?
customer
13.5s
Profiler and trading, both.
प्रोफाइलर और ट्रेडिंग दोनों।