21112178911696951 · Call

Call 21112178911696951 2026-09-11 · sudeeps · 2:29

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 37 turns, clean transcript (0% inaudible)	Hindi	37	supply_led (campaign_name:medium)

Audio: clear: The customer's audio is slightly lower in volume than the agent's but is still clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Agent stated: 'Right now there's a bit of a material shortage.'

4 · Sentiment

the CUSTOMER

+0.17

confidence high · +1/−0 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified self and company but did not ask for permission to speak, which is a required part of the opener.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not provide a supply or price hook, instead moving directly to a requirement check.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent only asked one of the six discovery questions (payment terms), failing to explore the customer's business or needs.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: send_price_will_think

Tell me the rate first, tell me the rate on the phone first.

did well

Qualify

It's a 2-meter coil, you said 4 mm thickness, right?

Closure with next step

It will take half an hour. I will call you from my number.

Summary

The customer, a fabricator, confirmed an immediate, large-tonnage requirement for 4mm HR coil. The agent skipped most of the pitch structure but effectively captured all technical and logistical details of the requirement. The call ended with the agent promising a callback with a quote in 30 minutes, after mentioning a potential material shortage.

Coaching

You excel at capturing order details, but you must first execute the full discovery process to understand the customer's business and build rapport before qualifying a specific need.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	The agent identified self and company but did not ask for permission to speak, which is a required part of the opener.
SL2 Hook (supply/price signal)	2	fail	–	0.0	The agent did not provide a supply or price hook, instead moving directly to a requirement check.
SL3 Discovery (6 Qs)	2	fail	1	0.0	And what are your payment terms like, sir? The agent only asked one of the six discovery questions (payment terms), failing to explore the customer's business or needs.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched during the call; the conversation was purely transactional.
SL5 Qualify	2	pass	–	2.0	It's a 2-meter coil, you said 4 mm thickness, right? The agent successfully captured the full specification of the customer's current requirement, including grade, dimensions, quantity, and location.
SL6 Closure with next step	1	pass	–	1.0	It will take half an hour. I will call you from my number. The agent committed to a specific next step with a clear timeframe for a callback to provide a quote.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	Tell me the rate first, tell me the rate on the phone first.	The rate is not readily available on the phone, sir. Right now there's a bit of a material shortage. We have to create an inquiry in the system and then I can give you a quote.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.679	43.7s	20.7s	84.6s	8.4s	295.2	0	20	17	15

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.2s

Hello?

हलो?

customer

2.1s

Yes.

हां।

agent

2.5s

Uh Mr. Manish ji from Anshika Fabricators?

अह मिस्टर मनीष जी फ्रॉम अंशिका फैब्रिकेटर्स?

customer

4.7s

Yes, tell me.

हां बोलो।

agent

5.6s

Manish ji, this is Sudeep speaking from JSW One MSME, Jindal Steel.

मनीष जी, सुदीप बोल रहा हूं JSW One MSME से, जिंदल स्टील।

customer

8.7s

Yes, tell me, tell me.

हां बोलो बोलो।

agent

9.5s

Your company was registered on our portal, sir, this is a follow-up call regarding steel procurement, sir.

ये आपका कंपनी रजिस्टर था ना सर पोर्टल पर हमारे, स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर।

agent

13.2s

Do you have any requirement right now, sir? In 4 mm, 5 mm, 8 mm?

अभी कुछ रिक्वायरमेंट है क्या सर आपको? चार एमएम, पांच एमएम, आठ एमएम में?

customer

16.1s

I have a requirement in 4 mm, 2 meter.

चार एमएम में रिक्वायरमेंट है दो मीटर।

agent

18.5s

And what are your payment terms like, sir?

और आपका पेमेंट टर्म्स कैसे रहता है सर आपका?

customer

20.5s

That will be as you say. Cash will work, un- unload the goods from the vehicle and if we have to give payment then, we will give it.

वो तो आप जैसा बोलोगे वैसा। कैश चलेगा, मा- गाड़ी माल उतारो और पेमेंट देना तो भी दे देंगे।

agent

24.2s

No sir, ours is 100% advance, Manish ji, against PI.

नहीं सर, हमारा है ना हंड्रेड परसेंट एडवांस रहता है मनीष जी, अगेंस्ट पीआई।

customer

27.7s

No, advance is there, okay. But what rate will you give for the coil? Come on, a 2-meter coil to be cut at 8350.

नहीं एडवांस रहते है, ठीक है। पर क्या रेट देंगे कोइल का? चलो दो मीटर कोइल आठ तीन सौ पचास में काट के देने का।

agent

32.5s

One minute. It's a 2-meter coil, you said 4 mm thickness, right?

एक मिनट। दो मीटर कोइल है, चार एमएम थिकनेस बोला ना आपने?

customer

35.0s

Yes.

हां।

agent

35.6s

And what will be the cut-to-length for you?

और काट के लेंथ क्या रहेगा आपका?

customer

37.5s

8350.

एइट थ्री फाइव जीरो।

agent

38.8s

8350. Okay. 8350.

एइट थ्री फाइव जीरो। ओके। एइट थ्री फाइव जीरो।

agent

41.4s

You need it in E250?

ई टू फिफ्टी में चाहिए?

customer

42.7s

Yes, in 250.

हां टू फिफ्टी में।

agent

43.6s

E250, okay.

ई टू फिफ्टी, ओके।

agent

44.7s

2062?

टू जीरो सिक्स टू?

customer

45.8s

2062, okay.

टू जीरो सिक्स टू, ओके।

agent

46.7s

What is the quantity? 25 tonnes?

क्वांटिटी कितना है? पच्चीस टन?

customer

48.3s

The whole coil.

पूरा कोइल।

agent

49.1s

You'll take one whole coil, right? Between 20 to 25 tonnes. Correct?

पूरा एक कोइल लोगे ना? बीस से पच्चीस टन के बीच में। बराबर?

customer

51.3s

Yes, whatever it is, if it's 30 tonnes, we'll take 30 tonnes.

हां जो भी तीस टन का होएगा तीस टन का ले लेंगे।

agent

53.4s

Okay, great. And where will your delivery be?

अच्छा, बढ़िया। और डिलीवरी कहां पे रहेगी आपकी?

customer

55.4s

Vatva GIDC.

वटवा जी आई डी सी।

agent

56.7s

This one, right? Plot number 2508, phase 4, Mahavir Rolling.

यही ना? प्लॉट नंबर टू फाइव जीरो एइट, फेस फोर, महावीर रोलिंग।

customer

59.4s

Yes, that's it, that's it.

हां बस बस।

agent

59.9s

Vatva, 382445. Sir, I'll send you the quotation. Right now I

वटवा, थ्री एइट टू डबल फोर फाइव। सर मैं कोटेशन भेजता हूं आपको। अभी मैं

customer

63.4s

Tell me the rate first, tell me the rate on the phone first.

रेट बोलो ना पहले आप मेरेको फोन पे रेट पहले बताओ।

agent

65.6s

The rate is not readily available on the phone, sir. Right now there's a bit of a material shortage. We have to create an inquiry in the system and then I can give you a quote. It will take half an hour. I will call you from my number.

फोन पे रेट अवेलेबल नहीं रहता सर रेडीली। अभी माल का थोड़ा शॉर्टेज चल रहा है। हमें इंक्वायरी बनानी पड़ती है सिस्टम में और फिर मैं आपको कोट दे सकता हूं। आधा घंटा लगेगा। कॉल करता हूं मैं आपको मेरे नंबर से।

agent

71.8s

For now, I have called you from the system's number, Manish ji. Okay?

अभी फिलहाल आपको है ना सिस्टम के नंबर से फोन किया मनीष जी। ओके?

customer

74.2s

Okay.

ओके।

agent

75.2s

Yes, okay.

हां, ओके।