Call 21112178911396461 2026-09-11 · dhruv · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background conversation (crosstalk) from another agent speaking Gujarati is present throughout the call, sometimes overlapping with the main speakers.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook and instead immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted as the customer denied having a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
is there any requirement related to sheet metal?
Summary
The agent introduced JSW One and immediately asked for a sheet metal requirement. The customer replied that they had no current need, and the agent ended the call with a generic closing remark.
Coaching
You skipped the permission step and the hook, jumping straight to asking for a requirement, which led to an immediate shutdown. Always secure permission to speak and offer a value proposition before trying to qualify the lead.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW. Agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | is there any requirement related to sheet metal? Agent did not provide a hook and instead immediately asked for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted as the customer denied having a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call ended before this stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | is there any requirement related to sheet metal? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | if you need anything, boss, please remember us. The closing was generic and did not establish a specific, committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.736 heavy | 8.1s | 2.9s | 34.0s | 2.5s | 318.5 | 0 | 7 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.8s
Hello.
agent
4.0s
Hello.
agent
4.8s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था।
customer
6.0s
Huh?
हैं?
agent
6.8s
I am calling from JSW One MSME.
JSW One MSME से बात कर रहा हूं।
customer
8.4s
Yes, tell me, tell me.
हां बोलो बोलो।
agent
9.5s
Yes sir, I was asking that, is there any requirement related to sheet metal?
हां सर, मैं वही पूछ रहा था, कुछ रिक्वायरमेंट है सर शीट मेटल से रिलेटेड?
customer
11.9s
No, no, no.
नहीं नहीं नहीं।
agent
12.6s
Not right now.
नहीं है अभी।
agent
13.8s
Okay sir, if you need anything, boss, please remember us.
ठीक है सर, कुछ रहता है मालिक तो याद कीजिएगा।
customer
15.9s
Yes.
हां।
agent
17.0s
Thank you.
धन्यवाद।
customer
17.8s
Yes.
हां।