Call 21112178911199051 2026-09-11 · dhruv · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Some background noise is present but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.29
confidence high · +2/−9
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW but failed to use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went straight to asking for a requirement, which is a qualification question, not a benefit-led hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent introduced himself from JSW and immediately asked if the customer had a requirement for sheet metals. The customer replied that they had no current need but would reach out when one arose. The agent accepted this and ended the call without attempting any discovery or setting a concrete follow-up action.
Coaching
When a customer says they have no current requirement, don't end the call; instead, use a supply hook to create interest and then ask discovery questions to understand their business for future opportunities.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am calling from JSW. The agent identified JSW but failed to use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, are you looking for any requirement in sheet metals? The agent skipped the hook and went straight to asking for a requirement, which is a qualification question, not a benefit-led hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | fail | – | 0.0 | Uh sir, are you looking for any requirement in sheet metals? While the agent asked about a requirement, he did not probe further or attempt to capture any details for future needs after the customer's initial dismissal. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | It's a done deal, sir. Okay. The agent did not establish a specific, committed next step; he passively accepted the customer's vague promise to call back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.387 | 7.7s | 12.2s | 27.1s | 2.5s | 241.6 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हेलो
agent
1.6s
Hello
हेलो
customer
2.3s
Yes
हां
agent
2.9s
Sir, I am calling from JSW.
सर JSW से बात कर रहा हूं।
customer
4.6s
Yes, tell me sir.
हां बोलिए सर।
agent
6.0s
Uh sir, are you looking for any requirement in sheet metals?
अह सर कुछ रिक्वायरमेंट में देख रहे शीट मेटल्स में?
customer
9.0s
No, right now there is nothing. Who is speaking?
नहीं अभी फिलहाल में तो कुछ नहीं है। आप कौन बात कर रहे हैं?
agent
12.8s
I am Dhruv speaking, Dhruv Sharma.
मैं ध्रुव बात कर रहा हूं, ध्रुव शर्मा।
customer
15.0s
Dhruv ji, yes. I don't have any requirement right now, but as soon as there is, I will tell you, sir.
ध्रुव जी हां। मैं अभी तो कोई रिक्वायरमेंट नहीं है, लेकिन जैसे ही रहेगा तो मैं आपको बोल देता हूं सर।
agent
20.2s
It's a done deal, sir. Okay.
डन है सर। ठीक है।
customer
21.5s
Okay. Okay, okay, okay.
ठीक है। ओके, ओके, ओके।
agent
23.6s
Yeah.