21112178911165191 · Call

Call 21112178911165191 2026-09-11 · sudeeps · 1:25

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	General Enquiry	full conversation 22 turns, clean transcript (0% inaudible)	Hindi	22	supply_led (campaign_name:medium)

Audio: clear: There is minor background noise, but it does not significantly impact transcription quality.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.55

confidence high · +28/−0 from 14 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission agent greeted and identified but did not ask for permission to speak

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) agent referenced past inquiries instead of leading with a supply or price benefit hook

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) agent did not ask any discovery questions; only monthly tonnage was volunteered by the customer

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

Summary

The agent followed up on past inquiries. The customer explained that their business has slowed down but they are installing new equipment and expect work to increase from November/December, at which point they will need HRC and CR. The agent acknowledged this information but did not probe for details, pitch any benefits for future business, or set a specific follow-up date, ending the call without a next step.

Coaching

When a customer mentions a specific future requirement (e.g. 'from January onwards'), you must set a concrete follow-up date instead of ending the call vaguely.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	agent greeted and identified but did not ask for permission to speak
SL2 Hook (supply/price signal)	2	fail	–	agent referenced past inquiries instead of leading with a supply or price benefit hook
SL3 Discovery (6 Qs)	2	fail	1	Right now, what happened is our 3.8, 4 mm requirement was five-six tons, ten tons monthly. agent did not ask any discovery questions; only monthly tonnage was volunteered by the customer
SL4 Pitch (2-3 USPs)	1	fail	–	agent did not pitch any USPs
SL5 Qualify	2	fail	–	agent did not attempt to qualify for a current requirement after the customer stated business was slow
SL6 Closure with next step	1	fail	–	call ended without a committed next step, despite the customer mentioning a future need

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.403	21.1s	31.3s	32.6s	6.4s	236.0	0	11	11	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.6s

Hello.

customer

1.3s

Hello.

agent

1.8s

Am I speaking to Rajendra Gaikwad from Ayush Enterprises?

customer

4.6s

Yes sir, yes sir.

agent

5.6s

Gaikwad ji, greetings. This is Sudeep speaking from JSW One MSME.

Gaikwad ji, namaskar. Sudeep bol raha hoon JSW One MSME se.

customer

9.0s

Yes, tell me, sir.

हां बोलिए ना सर।

agent

9.8s

Sir, your company was registered on our portal, this was a follow-up call regarding your steel procurement.

सर ये आपका कंपनी रजिस्टर्ड हुआ था पोर्टल पर हमारे, आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था।

customer

14.0s

That's right, sir, that's right.

बराबर है सर, बराबर है।

agent

15.1s

In the system, two inquiries were created from your side for HR material, 2.5 mm. But after that, sir, no inquiry came and no order has come yet.

सिस्टम में दो बार इंक्वायरी बनी है आपकी HR मटेरियल को लेके, 2.5 mm है। बट उसके बाद से सर इंक्वायरी नहीं आई और ऑर्डर तो आया ही नहीं अब तक।

customer

21.6s

No, the work has also reduced a bit now, sir.

नहीं, थोड़ा अभी थोड़ा सा काम भी कम हुआ है सर।

agent

24.0s

Okay, okay.

अच्छा अच्छा।

customer

24.6s

But definitely, definitely from January onwards our work will increase. We are currently installing a laser, a laser setup.

But definitely, definitely from January onwards हमारा काम बढ़ेगा। हम लोग अभी थोड़ा सा लेजर, लेजर का सेटअप डाल रहे हैं।

agent

30.3s

Okay.

customer

30.8s

So definitely, then all types of material will come in that. HRC, CR, we will need everything.

तो डेफिनेटली उसमें फिर सब टाइप का मटेरियल आएगा। HRC, CR सब लगेगा हमें।

agent

34.3s

Yes, yes, yes.

हां हां हां।

customer

34.9s

Right now, what happened is our 3.8, 4 mm requirement was five-six tons, ten tons monthly.

अभी क्या है ना हमारी 3.8, 4 mm की रिक्वायरमेंट मंथली पांच-छह टन थी, दस टन थी।

agent

39.3s

Hmm hmm.

हम्म हम्म।

customer

40.0s

But that too, uh, our client has reduced taking that product, reduced it quite a lot.

बट वो भी, अह, वो प्रोडक्ट थोड़ा सा हमारा क्लाइंट ही लेना कम कर दिया है, काफी कम कर दिया है।

customer

45.2s

So now we are, we are moving to another product. But this, positively, in my opinion, from November, December, it will start increasing for us.

तो हमारा अभी, हम थोड़ा दूसरा प्रोडक्ट में जा रहे हैं। बट ये पॉजिटिवली मेरे हिसाब से नवंबर, दिसंबर से हमारा वो बढ़ना चालू हो जाएगा।

agent

52.0s

November, December. Okay. Alright, Rajendra ji.

नवंबर, दिसंबर। ओके। ठीक है राजेंद्र जी।

customer

54.3s

Okay. Okay. Thank you. Thank you very much.

agent

56.3s

Yeah.