Call 21112178911152841 2026-09-11 · Abdul Ansari · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company, but did not ask for permission to speak or if it was a good time.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and jumped directly to a qualification question, failing to provide a reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, volume, or current procurement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
CUSTOMER: We buy from a dealer, brother.
did well
Qualify
AGENT: Is there any requirement now, sir?
Summary
The agent contacted a manufacturing lead who had been called before. The customer immediately stated they buy from a dealer because JSW's minimum order quantity (MOQ) of 5 tons is too high for their business model. The agent confirmed the MOQ policy and the call ended without any discovery or next steps.
Coaching
When a customer objects that they buy from a dealer, use the playbook: don't ask them to switch, but instead propose a small trial order to prove our value.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Greetings, this is Abdul speaking, sir, from JSW. The agent identified himself and the company, but did not ask for permission to speak or if it was a good time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: Is there any requirement now, sir? The agent skipped the hook and jumped directly to a qualification question, failing to provide a reason for the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, volume, or current procurement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done to make them relevant. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Is there any requirement now, sir? The agent successfully attempted to qualify by asking about a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay, okay okay, okay. The call ended abruptly after the customer's objection, with no next step committed. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | CUSTOMER: We buy from a dealer, brother. |
AGENT: So okay, don't you want to buy from the company? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.529 | 10.8s | 9.6s | 28.6s | 2.3s | 305.6 | 0 | 8 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.0s
Hello?
हेलो?
agent
2.5s
Hello?
हेलो?
customer
3.3s
Yes?
हाँ जी?
agent
4.2s
Yeah, am I speaking with National Electrical Equipments, sir?
या, नेशनल इलेक्ट्रिकल इक्विपमेंट्स से बात कर रहे हैं सर?
customer
6.6s
Yes.
हाँ।
agent
7.3s
Greetings, this is Abdul speaking, sir, from JSW.
नमस्कार, अब्दुल बात कर रहा हूँ सर मैं JSW से।
customer
10.1s
From JSW?
JSW से?
agent
10.9s
Yes, yes, yes.
जी जी जी।
customer
11.6s
This call keeps coming, brother. I've received this call many times, this conversation has already happened.
ये कॉल आ जाती है भैया, बहुत बार कॉल आ चुकी है, ये बात हो चुकी है।
agent
14.7s
Is there any requirement now, sir?
रिक्वायरमेंट है सर अभी कुछ?
customer
16.1s
We buy from a dealer, brother.
हम तो डीलर से लेते हैं भैया।
agent
17.8s
So okay, don't you want to buy from the company?
तो ठीक है, कंपनी से लेना नहीं चाहते क्या आप?
customer
19.7s
They say something about the company, that they will give five tons, minimum this much they will give.
वो कंपनी का कुछ कहते हैं पांच ton देंगे, minimum ये देंगे।
agent
22.2s
Yes, it's five tons, you have to pick up an MOQ of five tons.
हाँ, पांच ton होता है, पांच ton का MOQ उठाना पड़ता है।
customer
23.9s
It's not like that, that system doesn't work for us here.
ऐसा नहीं है ना, हमारे यहां सिस्टम ऐसा नहीं चलता।
agent
25.8s
Okay, okay okay, okay.
ठीक है, ओके ओके, ठीक है।