Call 21112178911131151 2026-09-11 · Sajal Bhaskar · 5:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 47 turns, clean transcript (0% inaudible) | Hindi | 47 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but the main speakers are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: trader
material: high carbon plates, C45
3 · Supply
US
not_in_stockyard
Customer inquired about 70-100mm HR plates, which the agent correctly identified as a plant-only order, not available from the stockyard.
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +4/−11
from 22 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, but instead jumped directly into checking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a direct question about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent successfully asked about business type (trader), end use, and current suppliers, but missed monthly tonnage, JSW share, and payment terms.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You spoke for 62 seconds straight without a break. Break it up with a question so you can hear whether they are still with you.
did well
Qualify
I wanted to know if you have any requirement right now?
Summary
The customer, a trader, had no immediate requirement but inquired about pricing for heavy HR plates (70-100mm). The agent correctly identified this as a non-stock, plant-order item and explained the process to get a quote, which requires documentation. The customer also asked for C45 high-carbon plates, which the agent confirmed JSW One MSME does not supply. The call ended without a committed next step.
Coaching
You need to follow the script structure: start with a permission-based opener and a supply/price hook before asking about requirements. This will help you control the call from the beginning.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Uh sir, this India Steel was registered on our platform for a long time, so I wanted to know if you have any requirement right now? The agent did not ask for permission to speak, but instead jumped directly into checking for a requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I wanted to know if you have any requirement right now? Are you looking for anything in HR CR for an order? The agent did not lead with a supply or price hook, instead opening with a direct question about requirements. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | do you want to trade it or do you need it for your own use? ... can you once tell me a bit about the end product? ... where do you generally buy it from? Agent successfully asked about business type (trader), end use, and current suppliers, but missed monthly tonnage, JSW share, and payment terms. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | Consider it 2.5 to 12, sir. Best rate, best material availability. Agent did not pitch 2-3 relevant USPs. He pitched a generic USP for a product range the customer was not asking about. |
| SL5 Qualify | 2 | pass | – | 2.0 | I wanted to know if you have any requirement right now? Agent asked about a current requirement at the start of the call, and the customer confirmed they had none. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright. Okay. The call ended without any committed next step from either the agent or the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | if it comes within my rate, I will consider it. |
plant में अगर ऑर्डर लगाना है आपको 70 या 80 GSM... 80 mm का, उसके लिए मेरे को फिर डॉक्यूमेंटेशन वगैरह, मतलब मेल पे चाहिए होगा कि आपका एंड प्रोडक्ट क्या होने वाला है... वैसे कोटेशन निकलेगी, ऐसे मेरे को नहीं आइडिया है कोटेशन का |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.529 heavy | 117.6s | 104.5s | 95.9s | 61.5s | 253.1 | 0 | 24 | 23 | 14 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हेलो।
agent
0.8s
Hello.
हेलो।
agent
1.5s
Mohit uh ji, am I speaking to you from India Steel?
मोहित uh जी, बात कर रहे हैं इंडिया स्टील से?
customer
3.5s
Yes.
हां जी।
agent
4.2s
I was calling from JSW One, sir, greetings.
JSW One से बात कर रहा था सर, नमस्कार।
customer
6.3s
Greetings.
नमस्कार।
agent
7.3s
Uh sir, this India Steel was registered on our platform for a long time, so I wanted to know if you have any requirement right now? Are you looking for anything in HR CR for an order?
अह सर जी, ये इंडिया स्टील काफी टाइम से रजिस्टर्ड था आपका हमारे प्लेटफार्म पे, तो थोड़ा जानना था अभी कुछ रिक्वायरमेंट है? HR CR में कुछ देख रहे हैं ऑर्डर का?
customer
13.3s
No sir, nothing right now.
नहीं सर, अभी तो कुछ नहीं।
agent
14.9s
You're not looking right now? Meaning, could it be in the coming one or two weeks?
अभी नहीं देख रहे हैं क्या? मतलब आने वाले एक दो हफ्ते में हो सकता है?
customer
17.2s
Sir, not right now. Actually, the thing is I work less in plates. I mostly work with other materials. I do work in plates, but very little.
सर अभी नहीं, एक्चुअली क्या है कि मैं प्लेट्स में कम करता हूं। मैं कोई और मटेरियल करता हूं ज्यादातर। मैं प्लेट में करता हूं पर कम ही करता हूं।
agent
22.6s
Okay, you work less in plates. No, but I... up to what thickness do you guys work?
अच्छा, प्लेट्स में कम ही करते हैं। नहीं तो, मैं... कितनी मोटाई तक करते हैं आप लोग?
customer
24.8s
Up to what thickness is it?
Thickness कितनी तक होती है?
agent
26.4s
Regarding thickness, sir, what do you need, you tell me. We provide up to a lot, meaning up to 100. We can provide up to 100 from the plant.
Thickness तो सर आपको क्या लगती है आप बताओ, हम तो बहुत ज्यादा, मतलब 100 तक भी देते हैं। प्लांट से 100 तक भी दे सकते हैं।
customer
30.0s
Okay.
अच्छा।
agent
30.7s
100 mm. In HR.
100 mm. HR में।
customer
32.0s
Yes, in HR. I understood that. So once its name... thickness... like 70, 80, 90, 100, in this thickness, what... what rate will it be?
हां HR में। वो तो समझ गया। तो एक बार इसका नाम... thickness... जैसे 70, 80, 90, 100, ये कितने thickness में क्या मतलब... क्या रेट की पड़ेगी ये?
agent
36.9s
For that, sir, it will be a plant order because generally this thickness is rarely available in the market, right? And you'll get it directly from the plant. So the plant's MOQ will be... meaning, it will be high. It will demand a higher quantity, right? Above 100 tons, 100-200 tons.
वो तो सर फिर प्लांट ऑर्डर लगेगा क्योंकि ये जनरली ये जो thickness है वो मार्केट में तो कम ही मिलती है ना। और डायरेक्ट प्लांट से मिलेगी। तो प्लांट का MOQ कितना, मतलब ज्यादा ही रहेगा फिर। क्वांटिटी भी ज्यादा डिमांड करेगा ना। 100 टन से ऊपर, 100-200 टन।
customer
45.2s
No, but you tell me the costing, how much... this... what is the costing for this, what is the price?
नहीं तो आप मुझे costing बताओ ना कितनी... ये... कितने costing की है इसमें, कि price ही क्या है?
agent
48.3s
No, so do you want to trade it or do you need it for your own use?
नहीं, तो आपको कोई ट्रेड करना है कि ओन यूज़ के लिए चाहिए?
customer
50.1s
No, no, I generally trade it. So if it comes within my rate, I will consider it.
नहीं नहीं, मैं ट्रेड ही करता हूं वैसे तो। तो अगर मेरे रेट में आएगा तो मैं कंसीडर कर लूंगा।
agent
53.6s
Okay. So no, so can you once tell me a bit about the end product? Because if your, uh, quotation goes from the plant, then details will be needed for that, right?
अच्छा। तो नहीं, तो आप एक बार ये थोड़ा एंड प्रोडक्ट बता सकते हैं? क्योंकि प्लांट से अगर जाएगा, uh, आपका कोटेशन, तो फिर उसके लिए तो डिटेल्स चाहिए रहेंगी ना?
customer
58.5s
Sir, the end product is actually this... meaning it's used in machineries, in dies, in these things. But I resell it. So in the market or by cutting it, I also do the cutting.
सर एंड प्रोडक्ट तो एक्चुअली क्या है यही... मतलब मशीनरीज में, डाई में, इन्हीं में यूज़ होता है। पर मैं एज़ अ रीसेल करता हूं। तो मार्केट में या कटिंग करके, कटिंग भी कर देता हूं।
agent
104.0s
So this 70-80 GSM... sorry, this 70-80 thickness, where do you generally buy it from?
तो ये 70-80 GSM... सॉरी, 70-80 का जो thickness है, वो आप कहां से बाय करते हो जनरली?
customer
107.5s
Generally, it's like this, it's from Jindal, from Essar, from OANV also, or...
जनरली यही होता है जैसे जिंदल से भी होता है, एस्सार से भी होता है, ओएएनवी से भी होता है, या...
agent
111.2s
From Jindal, directly from the plant?
जिंदल से डायरेक्ट प्लांट से?
customer
112.2s
No, no, actually what happens is, one, those tenders of yours that come out from Vijayanagar etc., it comes from there also. It also comes from Tata.
नहीं नहीं, एक्चुअली क्या है एक तो आपके वो जो टेंडर निकलते हैं विजयनगर वगैरह से, यहां से भी आ जाता है। टाटा से भी आ जाता है।
agent
116.0s
Hmm.
हम्म।
customer
116.5s
And... what do you call it, it also comes from AMNS. But that is from different places. Now, if someone here, for example, orders from Tata, we take it from them, however it works in the market.
और... क्या बोलते हैं, AMNS से भी आ जाता है। पर वो अलग-अलग जगह से है। अब वो कोई यहां पे जैसे कोई टाटा का मंगाता है तो उनसे ले लेते हैं मार्केट में जैसे भी होता है।
agent
122.3s
Okay, okay.
अच्छा अच्छा।
customer
123.0s
Yes.
हां।
agent
123.8s
So over there in Faridabad, meaning in Delhi, you probably have a distributor.
तो वहां पे तो फरीदाबाद में, मतलब दिल्ली में कोई डिस्ट्रीब्यूटर होगा आपका शायद।
customer
126.5s
Yes, there will be, but that's the thing, right? You were asking me, so tell me its rate. I mean, there will be a distributor, but the thing is... he must be ordering whatever he orders, right? One, it also comes from Tata like this, or it comes out in your tender. So the main thing is the costing, sir.
हां जी, होगा पर वही बात है ना, आप मेरे से पूछ रहे थे कि तो इसका रेट तो बताओ। मैं, वो तो होगा डिस्ट्रीब्यूटर पर वो है कि... वो अब जो मंगाता होगा वही मंगाता होगा ना। एक ऐसे टाटा का भी आ जाता है या आपके टेंडर में भी निकल जाता है। तो मेन तो कॉस्टिंग है ना जी।
agent
134.3s
When did you last purchase 70-80 GSM... sorry, 70-80 mm?
आपने लास्ट टाइम कब परचेस किया था 70-80 GSM... सॉरी, 70-80 mm?
customer
136.8s
No, that happens, sir, we keep doing it. That is as we... as the client demands or if there is any further demand. Whatever it is... it's like, sir, we do reselling, meaning we do trading, you can say, trading, cutting, and we do all this.
नहीं वो तो हो जाता है जी, वो तो करते रहते हैं। वो तो जैसे हम, जैसे वो क्लाइंट की डिमांड होती है या आगे कोई डिमांड होती है। वो तो जो भी... वो तो ऐसे सर हम रीसेलिंग मतलब वही ट्रेडिंग करते हैं कह लो, ट्रेडिंग, कटिंग, और ये सब करते हैं।
agent
144.5s
So sir, I'll tell you one thing. In the market, in distributed, the distributed quantity that we supply, the retail quantity, is generally from 12 to 2.5. Meaning, it's generally from 1.6 to 2.5 mm. And 16, right, 14, 18 mm, 20 mm plate, 25 mm plate, this generally circulates in the market. If you want to place an order at the plant for 70 or 80 GSM... 80 mm, for that I will need documentation etc., meaning on email, about what your end product is going to be from those plates etc., because I will have to send that to the plant. The quotation will be generated that way, I don't have an idea about the quotation like this, to be very frank.
तो सर, मैं एक चीज बताता हूं। जो मार्केट में हम डिस्ट्रीब्यूटेड में, डिस्ट्रीब्यूटेड क्वांटिटी जो सप्लाई करते हैं, रिटेल क्वांटिटी, जनरली 12 से 2.5 रहती है। मतलब 1.6 से 2.5 mm जनरली रहती है। और 16, है ना, 14, 18 mm, 20 mm की प्लेट, 25 mm की प्लेट, ये जनरली मार्केट में सर्कुलेट होती है। प्लांट में अगर ऑर्डर लगाना है आपको 70 या 80 GSM... 80 mm का, उसके लिए मेरे को फिर डॉक्यूमेंटेशन वगैरह, मतलब मेल पे चाहिए होगा कि आपका एंड प्रोडक्ट क्या होने वाला है उस प्लेट्स वगैरह से, क्योंकि वो प्लांट को मेरे को भेजना पड़ेगा। वैसे कोटेशन निकलेगी, ऐसे मेरे को नहीं आइडिया है कोटेशन का, to be very frank.
customer
206.2s
Okay.
अच्छा।
agent
207.0s
Yes. And anyway, they don't give for trading from the plant. If they do, then they need complete details about whether the material is going to the right place, where it's going, what its end product is, what is to be done. So all these things are needed if you want an order from the plant.
हां। और वैसे भी जो ट्रेडिंग में देते नहीं हैं प्लांट से। अगर देते हैं तो फिर उसकी पूरी डिटेल्स चाहिए कि मटेरियल सही जा रहा है, कहां पे जा रहा है, एंड प्रोडक्ट क्या है उसका, क्या करना है। तो ये सब चीजें लगती हैं अगर प्लांट से ऑर्डर चाहिए तो।
customer
214.6s
Do you also provide this, like a carbon, high carbon plates, C45 type, do you provide this as well?
आप ये भी देते हो जैसे एक कार्बन, हाई कार्बन प्लेट्स होती हैं, C45 टाइप की, ये भी आप देते हो?
agent
218.3s
Not that, sir. That is done by steel, JSW Steel. JSW One, uh, MSME, we don't do this.
वो नहीं सर। वो स्टील करता है, JSW Steel. JSW One, uh, MSME, हम ये नहीं करते।
customer
221.7s
Okay, okay.
अच्छा अच्छा।
agent
222.5s
So if normal... yes, yes.
तो अगर नॉर्मल... हां हां।
customer
223.3s
So mainly, your, your, your, meaning the quantity, what do you call it, that is in stock, what mm is that?
तो मेनली आपका जो, जो, जो मतलब क्वांटिटी, क्या बोलते हैं, स्टॉक में रहता है, वो कितने mm की रहती है?
agent
227.1s
Consider it 2.5 to 12, sir. Best rate, best material availability.
2.5 से 12 पकड़ो सर। बेस्ट रेट, बेस्ट मटेरियल अवेलेबिलिटी।
customer
229.8s
2.5 to 12 mm?
2.5 से 12 mm?
agent
230.8s
Yes.
हां।
customer
231.5s
Okay. Alright, no problem, no problem, I will let you know if there is anything.
अच्छा। चलो कोई नहीं, कोई नहीं, मैं बताता हूं आपको कुछ होगा तो।
agent
234.8s
Alright. Okay.
ठीक है। ओके।