Call 21112178910995731 2026-09-11 · Ronak Mehta · 1:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Call_back_later | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.08
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call was identified as a wrong number before any hook could be delivered.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the agent was speaking to the wrong person.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−2.0 pts
Qualify
The call did not progress to the qualification stage.
How Sajal Bhaskar did it on a
9.0/10 call —
Requirement, sir, you can note it down. I need 5060 CR, I need coil.
did well
Opener & permission
Hello. Hello Namaste ji, Raunak Mehta speaking from JSW One. Is this Virdev ji's number?
Summary
The agent called a number for 'Virdev ji' but reached the wrong person. The person who answered was helpful and provided a different, correct number for the intended contact. The call consisted entirely of the agent obtaining and confirming this new number.
Coaching
This was a wrong number call, so the pitch couldn't be delivered. You handled it correctly by politely getting the right contact number to re-attempt the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello. Hello Namaste ji, Raunak Mehta speaking from JSW One. Is this Virdev ji's number? Agent greeted, identified himself and JSW One, and attempted to verify the contact's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call was identified as a wrong number before any hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the agent was speaking to the wrong person. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was established; the call ended while the agent was collecting the correct phone number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.577 | 18.7s | 13.7s | 65.6s | 5.2s | 173.3 | 0 | 8 | 9 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
हलो।
agent
2.2s
Hello. Hello Namaste ji, Raunak Mehta speaking from JSW One. Is this Virdev ji's number?
हलो। हलो नमस्ते जी, रौनक मेहता बात कर रहा हूं JSW One से। ये वीरदेव जी का नंबर है क्या ये?
customer
7.6s
No sir, it's not Virdev's.
नहीं जी, वीरदेव का नहीं है।
agent
9.3s
Okay. HR sheet, I had called for a material requirement. The HR sheet that you take, right?
ओके। HR sheet हमें मैंने मटेरियल रिक्वायरमेंट के लिए कॉल किया था। HR sheet जो लेते हैं ना आप?
customer
14.9s
Call on his phone once, I'll tell you the number.
एक बार उनके फोन पर फोन कर लो, मैं नंबर बताती हूं।
agent
17.6s
Yes ji, please tell me.
हां जी, बोलिए।
customer
19.5s
Hmm, 94, 94
हम्म, 94, 94
agent
21.6s
I... okay, 94
मुझे ओके, 94
customer
23.9s
66
agent
25.2s
66
customer
26.3s
52
agent
27.4s
52
customer
28.3s
6533
agent
30.0s
After 52?
52 के बाद?
customer
31.8s
9466526533
agent
34.9s
Uh, one one, will you tell me once again? 946652
अह एक एक फिर से एक बार बताएंगे? 946652
customer
39.8s
6533