Call 21112178910972131 2026-09-11 · Sajal Bhaskar · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | supply_led (campaign_name:medium) |
Audio: clear: There is some background chatter on both sides, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.54
confidence high · +0/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead opening directly with a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent did not ask any of the six required discovery questions before the customer ended the conversation.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
No, these days we buy secondary material, it's cheaper. ... There's a difference of three to four thousand rupees.
did well
Qualify
Sir, I was asking if you are looking for anything in HR CR right now, for any order?
Summary
The agent contacted a cycle manufacturer who stated they only purchase cheaper, secondary-grade material. The customer cited a significant price difference and expressed no interest in primary steel. The agent did not counter the price objection and the call ended after the customer's firm rejection.
Coaching
When a customer raises a price objection, you must try to handle it by explaining the value of primary steel or comparing landed costs, rather than simply asking if they will change their mind.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead opening directly with a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent did not ask any of the six required discovery questions before the customer ended the conversation. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I was asking if you are looking for anything in HR CR right now, for any order? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, alright sir, okay. Agent accepted the customer's rejection and ended the call without proposing a specific next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | No, these days we buy secondary material, it's cheaper. ... There's a difference of three to four thousand rupees. |
Okay, okay. So is there any thought of buying primary, sir? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.538 | 11.4s | 9.8s | 49.8s | 2.7s | 305.3 | 0 | 8 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
2.8s
Hello.
हॅलो.
customer
3.3s
Yes.
हां जी।
agent
4.2s
Uh Surender ji, am I speaking with Surendra Cycles?
अह सुरेंदर जी, सुरेंद्रा साइकल्स से बात कर रहे हैं?
customer
6.1s
Yes, yes.
हां जी, हां जी।
agent
6.7s
I was calling from JSW One, hello.
जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।
customer
8.3s
Hello.
नमस्कार जी।
agent
9.3s
Sir, I was asking if you are looking for anything in HR CR right now, for any order?
सर जी, ये पूछ रहा था कि अभी कुछ एचआर सीआर में देख रहे हैं कुछ ऑर्डर का?
customer
12.5s
We are not buying HR CR these days.
एचआर सीआर नहीं ले रहे जी आजकल।
agent
14.8s
Oh, why aren't you buying these days?
अच्छा, क्यों नहीं ले रहे आजकल?
customer
16.1s
No, these days we buy secondary material, it's cheaper.
नहीं, आजकल सेकेंडरी मटेरियल लेते हैं, सस्ता पड़ता है।
agent
18.9s
Oh.
अच्छा।
agent
19.8s
Okay, okay. So is there any thought of buying primary, sir?
ओके, ओके। तो प्राइमरी लेने का सर कुछ विचार है?
customer
21.9s
No, no, no thought at all. There's a difference of three to four thousand rupees. Not even one percent thought of it.
नहीं, नहीं, कोई विचार नहीं है। तीन चार हजार रुपए का फर्क है। उसका एक परसेंट भी विचार नहीं है।
agent
25.6s
Alright, alright sir, okay.
ठीक है, ठीक है सर जी, ओके।