Call 21112178910818991 2026-09-11 · Ronak Mehta · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Does_not_deal_Steel | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: noisy: The customer's voice is muffled and there is significant background noise, making their speech difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.25
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced himself and the company but failed to ask for permission to speak.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, volume, or suppliers.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I will call you, I will do it in a little while.
did well
Qualify
Yes sir, do you have any requirement coming up this month? In HR sheets or coils?
Summary
The agent opened the call and immediately asked for requirements in HR sheets or coils, skipping the permission and hook steps. The customer stated they had no immediate need and offered to call back later. The agent ended the call by agreeing to call back, without performing any discovery or setting a specific next step.
Coaching
Before asking for requirements, you must first get permission to speak and then deliver a hook that gives the customer a reason to listen.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Amit ji, good afternoon, Rohit Mehta speaking from JSW One. Agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes sir, do you have any requirement coming up this month? In HR sheets or coils? Agent successfully asked if a current requirement exists, which is the first part of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Done, okay, I will call you. The next step is not explicit or committed; no specific callback date or time was agreed upon. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I will call you, I will do it in a little while. |
Done, okay, I will call you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.711 | 12.3s | 5.0s | 36.7s | 8.9s | 219.5 | 0 | 7 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
हेलो।
agent
1.4s
Amit ji, good morning.
अमित जी गुड मॉर्निंग।
agent
2.6s
Hello.
हेलो।
agent
3.3s
Hello.
हेलो।
agent
3.9s
Amit ji, good afternoon, Rohit Mehta speaking from JSW One.
अमित जी गुड आफ्टरनून, रोहित मेहता बात कर रहा हूं JSW One से।
agent
8.1s
Yes sir, do you have any requirement coming up this month? In HR sheets or coils?
जी सर, अभी ये महीने में कुछ रिक्वायरमेंट आ रही है आपको? HR शीट्स में या कॉइल्स में?
customer
12.0s
Not right now sir, there's nothing like a rush right now.
अभी तो नहीं है सर, तेजी जैसा अभी तो कुछ नहीं है।
agent
17.4s
Sir, I can't hear your voice, sir.
सर आपकी आवाज नहीं आ रही है सर।
customer
19.0s
I will call you, I will do it in a little while.
मैं आपको फोन करता हूं, अभी थोड़े देर में करता हूं।
agent
21.4s
Done, okay, I will call you.
डन, ओके, मैं करता हूं आपको।