Call 21112178910695591 2026-09-11 · dhruv · 2:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 33 turns, clean transcript (0% inaudible) | Marathi | 33 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Customer requires BSK 46 grade in 5mm thickness, which the agent confirmed was not a standard stock item and required a pan-India stock search.
customer wanted it immediate;
we committed to immediate
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted and identified himself but did not ask for permission to speak, instead jumping directly into questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; the customer immediately took control by stating their specific requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only asked about the monthly tonnage and missed the other 5 key discovery questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Understood. आणि majorly काय thickness मध्ये लागतं साहेब?
Closure with next step
100% सर. आत्ताच करतो call back.
Summary
The customer stated an immediate and recurring monthly requirement of 20-25 tons of BSK 46 grade steel. The agent skipped the standard pitch, captured the specific material requirements, and committed to checking pan-India stockyard availability for a call-back. The logged disposition of 'No_requirement' is incorrect.
Coaching
You allowed the customer to take control, causing you to miss the opener, hook, and discovery. Practice guiding the call through the first three script steps to establish control and gather full context.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted and identified himself but did not ask for permission to speak, instead jumping directly into questions. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; the customer immediately took control by stating their specific requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | सर आपल्याला महिन्याचं किती टनाचं requirement असतं? The agent only asked about the monthly tonnage and missed the other 5 key discovery questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the conversation focused entirely on sourcing the specific material requested by the customer. |
| SL5 Qualify | 2 | pass | – | 2.0 | Understood. आणि majorly काय thickness मध्ये लागतं साहेब? The agent successfully captured the customer's specific requirement including grade (BSK 46), thickness (5mm), width (1250), and quantity (25 tons). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | 100% सर. आत्ताच करतो call back. The agent committed to a clear and immediate next step of checking stock and calling back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.574 | 34.2s | 25.4s | 60.4s | 7.9s | 303.5 | 0 | 15 | 18 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello?
हॅलो?
agent
2.3s
Hello?
हॅलो?
customer
3.0s
Yes, speak.
हां बोला.
agent
3.6s
Sir, greetings. I'm calling from JSW One, JSW Steel Works.
सर नमस्कार, JSW One मधून बोलतोय, JSW Steel Works.
customer
6.6s
Yes, speak.
हां बोला.
agent
7.6s
Prashant sir, I had called you to speak regarding procurement.
प्रशांत सर, कॉल केला होता तुम्हाला procurement च्या संदर्भामध्ये बोलायच्यासाठी.
agent
10.9s
So your company takes the requirement?
तर तुमची कंपनी requirement घेती?
customer
12.6s
Hmm.
हम्म.
agent
13.0s
They are not fulfilling the requirement, it's not happening from your side.
requirement fulfill नाही करत ते, नाही होतय तुमच्याकडून.
customer
15.5s
Actually, we need BSK 46 only, sir.
Actually आपल्याला BSK 46 च लागतंय ना साहेब.
customer
17.7s
Yes, I need BSK 46 only.
हो, मला BSK 46 च लागतं.
agent
19.5s
In this, sir, I'll just ask one question, I'm asking for you. Sir, what is our monthly requirement in tons?
यांच्यामध्ये सर, मी एक प्रश्न फक्त विचारतो तुमच्यासाठी विचारतोय. सर आपल्याला महिन्याचं किती टनाचं requirement असतं?
customer
22.8s
Twenty tons.
वीस टन.
agent
23.6s
Twenty tons is fixed, right? And in what thickness majorly?
वीस टन फिक्स असतं ना? आणि काय thickness मध्ये majorly?
customer
25.2s
Twenty to twenty-five.
वीस ते पंचवीस.
agent
26.0s
Understood. And in what thickness is it majorly required, sir?
Understood. आणि majorly काय thickness मध्ये लागतं साहेब?
customer
28.0s
Not five, I need it in 4.9 only, meaning in 5 mm. 4.9 to 5 mm.
पाच नाही, मला 4.9 मध्येच लागतो म्हणजे 5 mm मध्ये. 4.9 ते 5 mm.
agent
30.8s
5 mm, you need 5 mm only, majorly, right?
5 mm, 5 mm च पाहिजे ना majorly आपल्याला?
customer
32.8s
Yes, yes, majorly.
हो, हा majorly.
agent
33.6s
What I'll do is, I'll first check this in my entire pan-India stockyard. Wherever BSK 46 is available, 5 by 1500 or 1250 which is the standard, I will call you back later and tell you the deliverable quantity. Then we
मी काय करतो, मी यांना पहिला माझ्या संपूर्ण pan-India च्या stockyard मध्ये चेक करतो. कुठे BSK 46 असेल, 5 by 1500 या 1250 चं जे standard असतं, तुम्हाला नंतर मी परत एकदा कॉल करून तुम्हाला deliverable quantity सांगून देतो. नंतर आपण
customer
41.5s
Tell me the quantity.
मला quantity सांगा.
customer
42.5s
I need it monthly. If you keep the stock, I need twenty-five tons of material every month. I lift that material in two stages.
मला महिन्याला लागतो. तुम्ही जर ठेवला stock, दर महिन्याला मला पंचवीस टन माल लागतो. मी तो दोन stage मध्ये माल उचलतो.
customer
46.3s
Meaning, I'll tell you. Twelve and a half, meaning twelve, twelve, fifteen tons once, ten tons once.
म्हणजे मी सांगतो तुम्हाला. साडे बारा म्हणजे बारा, बारा, पंधरा टन एकदा, दहा टन एकदा.
agent
49.0s
Correct.
बरोबर.
customer
49.3s
Yes, correct. In two such lots, that's how it is. That's what I do. My payment is immediate.
हां बरोबर. असे दोन lot मध्ये, असं आहे. तेच करतो मी. माझं payment immediate राहतं.
agent
51.8s
Understood. And five
Understood. आणि पाच
customer
52.6s
Once I receive it, my
मला आलं की माझं
agent
53.7s
Yes, yes. Speak, sir, you were speaking, sorry.
हां हां. बोला ना साहेब, तुम्ही बोलता तर sorry.
customer
54.9s
And my size is only 1250 by 2760. For cutting, I give 2760.
आणि माझी size 1250 by 2760 असते फक्त. cutting ला 2760 देतो मी.
agent
57.8s
2760. Standard. Yes, 2760. Okay. Will do, sir. Just give me one hour's time. I'll search where it can be found in our stockyard.
2760. Standard. हां 2760. Okay. चालेल सर. मला जस्ट तुम्ही एक तासाचा time द्या. मी शोधतो कुठे भेटू शकतो आपल्या stockyard मध्ये.
customer
62.0s
Tell me tomorrow. If it's there, take it immediately. I need it now as well.
उद्या मला सांगा. असेल तर तुम्ही लगेच घ्या. आता पण लागणार आहे मला.
agent
64.2s
100% sir. I'll call back right now.
100% सर. आत्ताच करतो call back.
customer
66.4s
Yes.
हां.