Call 21112178910676891 2026-09-11 · dhruv · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the microphone.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +1/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not lead with a supply/price hook, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
credit
What is your payment term?
Summary
The agent contacted an engineering company and the customer confirmed they have a requirement for HR/CR. The customer immediately asked about payment terms. The agent stated the policy is advance payment for the first two transactions, which led the customer to state they couldn't proceed and end the call. The agent failed to conduct any discovery or qualify the customer's requirement.
Coaching
When a customer confirms they have a requirement, you must capture the details (size, grade, quantity) before discussing commercial terms like payment.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW One. Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Uh sir, are you looking for any requirement in HR, CR, etc. right now? Agent did not lead with a supply/price hook, instead jumping directly to a qualification question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and no USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | Yes, there is a requirement... Although the customer confirmed a requirement, the agent failed to capture any details (grade, size, qty, etc.). |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay boss, okay. The call ended without any committed next step like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| credit | mishandled | What is your payment term? |
Sir, the first two transactions are advance, then credit is available, sir. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.598 | 11.3s | 7.6s | 53.1s | 4.2s | 276.1 | 0 | 6 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello?
हॅलो?
agent
1.3s
Hello.
हॅलो.
agent
2.5s
Uh, Aquire Engineering Private Limited?
अह एक्वायर इंजीनियरिंग प्राइवेट लिमिटेड?
agent
4.4s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
6.7s
Yes, tell me.
हां बोलिए ना।
agent
7.6s
Uh sir, are you looking for any requirement in HR, CR, etc. right now?
अह सर कुछ रिक्वायरमेंट में देख रहे हैं HR CR वगेरा में अभी?
customer
10.7s
Yes, there is a requirement, but how does it work? What is your payment term?
हां रिक्वायरमेंट तो है लेकिन काम कैसा है? पेमेंट टर्म कैसा है आपका?
agent
14.0s
Sir, the first two transactions are advance, then credit is available, sir. Because we also have to show a business history, sir.
सर पहले दो ट्रांजैक्शन एडवांस रहता है, फिर क्रेडिट होता है सर। क्योंकि बिज़नेस हिस्ट्री दिखानी पड़ती है ना सर हमको भी।
customer
18.5s
Okay, right now I don't have that much for an advance. When I have an advance, I will let you know.
ठीक है, अभी इतना एडवांस है नहीं है। जब एडवांस है तो मैं बताता हूं आपको।
agent
21.6s
Okay boss, okay.
ठीक है ना मालिक, ठीक है।
customer
22.9s
Yes.
हां।