Call 21112178910667991 2026-09-11 · Rohit Mishra · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background office chatter, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +0/−1
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
if there is any requirement now then
Summary
The agent contacted a lead from 'Quantum Engineers' based on a platform registration. The agent asked if there was a requirement, the customer said no, and the agent immediately ended the call without attempting discovery or scheduling a follow-up.
Coaching
When a customer says they have no current requirement, don't end the call. Ask about their typical procurement cycle to schedule a better time to call back.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | if there is any requirement now then The agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The agent ended the call with 'Thank you' without setting any future next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.726 heavy | 14.3s | 5.4s | 43.3s | 5.3s | 268.5 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
1.4s
Hello?
customer
2.0s
Yes.
हाँ जी।
agent
2.5s
Are you speaking from Quantum Engineers?
Quantum Engineers से बात कर रहे हैं?
customer
4.0s
Yes.
हाँ जी।
agent
4.6s
This is Rohit Mishra speaking from JSW, from Mumbai.
रोहित मिश्रा बात कर रहा हूँ JSW से, from Mumbai.
customer
7.2s
From where?
कहाँ से?
agent
8.0s
This is Rohit Mishra speaking from JSW, Mumbai.
रोहित मिश्रा बात कर रहा हूँ from JSW, Mumbai.
customer
10.7s
Okay.
agent
11.6s
Uh, may I know your good name, sir?
अह, आपका शुभ नाम जान सकता हूँ सर?
customer
13.9s
In what context are you talking?
आप किस context में बात कर रहे हैं?
agent
15.7s
Uh, the context is that your account was just registered on my platform, on JSW One MSME.
अह, context ये है like just आपका account registered था मेरे platform पे, JSW One MSME पे।
agent
19.6s
So regarding that, if there is any requirement now then
तो उसके regarding अगर अभी कुछ requirement है तो
customer
21.2s
No, there is no such special requirement right now.
नहीं अभी requirement है नहीं ऐसी कुछ ख़ास।
agent
23.0s
Alright, alright. Okay. Thank you.
ठीक है, ठीक है। Okay. Thank you.
customer
24.8s
Yes.
हाँ।