Call 21112178910649081 2026-09-11 · Aditya Pandey · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise (call center) on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly to asking about requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, but instead asked a generic requirement question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business, volume, or current suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Whatever your requirement is in terms of thickness, you share the weight and quantity with me.
Closure with next step
I will check if the stock is available and I will share the quotation with you.
Summary
The agent called a registered user to check for requirements. The customer stated a need for C45 carbon steel plates. The agent, after clarifying the grade, skipped discovery and moved to capturing the requirement details (thickness, quantity) via WhatsApp to check stock and provide a quotation.
Coaching
You missed the opportunity to understand the customer's business; always ask discovery questions before moving to a solution, even when the customer states a requirement upfront.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly to asking about requirements. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, you were registered on our platform, this call was regarding that. Did you have any requirement, sir, in HR or for MS? The agent did not lead with a supply or price hook, but instead asked a generic requirement question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, volume, or current suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | Whatever your requirement is in terms of thickness, you share the weight and quantity with me. The agent successfully identified a requirement and asked for the necessary details (grade, thickness, quantity) to prepare a quote. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will check if the stock is available and I will share the quotation with you. The agent established a clear next step of checking stock and sending a quotation, which the customer agreed to. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.721 heavy | 23.0s | 8.9s | 29.1s | 8.7s | 271.3 | 0 | 8 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.8s
Hello Ashutosh ji?
हेलो आशुतोष जी?
customer
3.0s
Yes.
हां जी।
agent
3.7s
Sir, hello, this is Aditya Pandey speaking from JSW One.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
6.9s
Yes.
agent
7.4s
Sir, you were registered on our platform, this call was regarding that. Did you have any requirement, sir, in HR or for MS?
सर जी हमारे प्लेटफार्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल था। कुछ रिक्वायरमेंट थी सर HR में या MS के लिए?
customer
12.8s
Uh, no. We have a requirement for carbon steel.
अह नहीं। हमको कार्बन स्टील की रिक्वायरमेंट रहती है।
agent
16.2s
Meaning, do you require Tata Steel's material, sir?
मतलब Tata Steel के मटेरियल की रिक्वायर्ड है क्या सर आपको?
customer
18.6s
No, carbon steel is C45 plates.
नहीं, कार्बन स्टील इस C45 प्लेट्स।
agent
21.3s
Uh, will you do one thing, sir? Can you tell me its grade once?
अह, एक काम करेंगे सर? आप उसका ग्रेड बता सकते हैं मुझे एक बार?
customer
24.3s
I am telling you the grade is C45, right?
ग्रेड तो C45 बता रहा हूं ना मैं।
agent
26.3s
C45.
customer
27.2s
Yes.
हां।
agent
27.5s
Carbon steel. Uh, okay sir, I will also send you a WhatsApp. Whatever your requirement is in terms of thickness, you share the weight and quantity with me. I will check if the stock is available and I will share the quotation with you.
कार्बन स्टील। अह, ठीक है सर, मैं आपको एक WhatsApp भी कर देता हूं। आपका जो भी मतलब थिकनेस में रिक्वायरमेंट है, आप मुझे वेट एंड क्वांटिटी शेयर कर दीजिए। मैं चेक कर लेता हूं कि स्टॉक अवेलेबल है और मैं आपको कोटेशन शेयर कर दूंगा।
customer
36.6s
Okay.
ठीक है।
agent
38.0s
Okay?
ठीक है?
customer
39.1s
Okay.