Call 21112178910622421 2026-09-11 · sudeeps · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 14 turns, clean transcript (0% inaudible) | English | 14 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.90
confidence high · +18/−0
from 8 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, needs, or procurement habits.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was performed, and consequently no relevant USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Uh sir, very good morning. Sudeep here from JSW One MSME Jindal Steel.
Qualify
Is there any requirement?
Summary
The agent contacted a customer registered on the portal. The customer stated they have no requirement this month but will be looking for material around mid-October. The agent acknowledged this and ended the call without performing any discovery or setting a firm callback date.
Coaching
When a customer defers their requirement to a future date, you must secure a specific callback date in your closure to turn a future opportunity into a concrete next step.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh sir, very good morning. Sudeep here from JSW One MSME Jindal Steel. Agent greeted, used the company name, and identified JSW One, with the customer giving implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, needs, or procurement habits. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Is there any requirement? Agent successfully asked for a requirement, which the customer confirmed for a future date. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted the customer's timeline but did not set a specific, committed next step for a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.591 | 14.6s | 10.1s | 33.3s | 3.9s | 271.2 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
agent
1.5s
Hello, Armor Corporation?
customer
3.2s
Yes.
agent
3.9s
Uh sir, very good morning. Sudeep here from JSW One MSME Jindal Steel.
customer
7.7s
Uh yes, yes, tell me now.
agent
9.1s
Uh sir, your company was registered on our portal and for steel procurement, sir.
customer
12.1s
Yeah, yeah.
agent
12.6s
Is there any requirement?
customer
14.0s
Uh this actually this month is a bit this thing. Mostly I'll be looking at sometime around mid-October.
agent
19.6s
Okay. So you are saying for this month there is a challenge. Uh most probably you can give inquiry by mid-October.
customer
23.7s
Mid-October, yeah. Mid of October.
agent
25.3s
Okay. Not an issue, sir. Thank you so much.
customer
27.4s
Okay, okay. Thank you. Thank you.
agent
29.0s
Yeah.