Call 21112178910573091 2026-09-11 · Aditya Pandey · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | new_registration (campaign_name:high) |
Audio: clear: Some background noise is present on the customer's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was terminated by the customer before discovery could begin.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer was busy and deflected before the agent could ask about requirements.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The agent did not secure a specific callback time, instead putting the onus on the customer to call back.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes sir, greetings, I am Aditya Pandey speaking from JSW One.
Summary
The agent introduced himself to Mahalakshmi Traders. The customer stated they were busy unloading a vehicle and asked to be called later. The agent agreed to send a WhatsApp and asked the customer to call back, ending the call without securing a firm next step.
Coaching
When a customer is busy, take control by proposing a specific callback time like 'this afternoon at 4pm?' instead of asking them to call you back.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes sir, greetings, I am Aditya Pandey speaking from JSW One. The agent provided a polite, non-pushy opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello Mahalakshmi Traders? The agent only confirmed the company name before the customer deflected the call. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before discovery could begin. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was too short for the agent to reach this step. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer was busy and deflected before the agent could ask about requirements. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will WhatsApp you. You can call me back on this. The agent did not secure a specific callback time, instead putting the onus on the customer to call back. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.547 | 8.1s | 6.7s | 30.2s | 3.6s | 207.4 | 0 | 3 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello
हॅलो
agent
1.8s
Hello Mahalakshmi Traders?
हॅलो महालक्ष्मी ट्रेडर्स?
customer
3.0s
Yes, speak.
हां बोल
agent
3.9s
Yes sir, greetings, I am Aditya Pandey speaking from JSW One.
हां सर, नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून.
customer
7.8s
Yes sir.
हां सर
customer
8.6s
Sir, can I call later, I am unloading a vehicle right now.
सर, बाद में कॉल करू, अभी गाडी खाली कर रहा हूं।
agent
12.0s
Okay sir, alright. I will WhatsApp you. You can call me back on this.
ओके सर, ठीक है। मैं आपको WhatsApp करता हूं। आप मुझे इसपे कॉल बैक कर दीजिएगा।
customer
15.8s
Yes, that will work, okay.
हां, चलेगा, ओके।