Call 21112178910405331 2026-09-11 · Ronak Mehta · 3:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Call_back_later | full conversation 30 turns, clean transcript (0% inaudible) | English | 30 | new_registration (campaign_name:high) |
Audio: noisy: Significant background office noise on the agent's side, but the main speakers are mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.22
confidence high · +11/−6
from 22 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only covered business type/end-use and quantity (which the customer volunteered), missing the majority of discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague callback initiated by the customer; the agent did not secure a specific, confirmed next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Verify basic profile (4 Qs)
Agent only verified the customer's role in procurement, failing to ask for name, company, or location.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Yeah good good morning sir. Konak Mehta here from JSW One.
First opportunity identified
So you will be so do you want in sheets or do you want in coil?
Summary
The customer, who is building a factory, inquired about the differences between various JSW color-coated products for a large 150-200 MT requirement. The agent failed to conduct proper discovery and was unable to answer the customer's technical questions before the customer had to end the call, promising to call back in five minutes.
Coaching
When a customer asks a specific technical question early, first complete your basic discovery (name, company, city) to establish context before diving into product details.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yeah good good morning sir. Konak Mehta here from JSW One. Agent provided a standard, professional opening that referenced the customer's inquiry. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | So you are into manufacturing or trading? Agent only verified the customer's role in procurement, failing to ask for name, company, or location. |
| NR3 Full discovery (8 Qs) | 3 | fail | 3 | 0.0 | So you are into manufacturing or trading? Agent only covered business type/end-use and quantity (which the customer volunteered), missing the majority of discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
Agent's explanation of the platform was generic and did not include key value propositions like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | So you will be so do you want in sheets or do you want in coil? Agent correctly identified the customer's stated requirement and began clarifying the specifications. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague callback initiated by the customer; the agent did not secure a specific, confirmed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.473 | 39.6s | 44.1s | 140.3s | 9.1s | 304.5 | 0 | 14 | 16 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.4s
Hello.
customer
2.2s
Hello.
agent
2.8s
Yeah good good morning sir. Konak Mehta here from JSW One. Uh you have inquired regarding this uh material procurement you're planning in MS steels?
customer
9.0s
Ah yeah yeah. You are you are calling from which section sir?
agent
11.4s
I'm calling from JSW Steels sir. JSW Steels sections.
customer
14.1s
Yeah yeah. JSW there are two no? We because we were confused about um they said Coloron, Silveron and all is one section and the other section gives Radiance and other things.
agent
21.4s
So see like JSW One is a B2B marketplace where you can get any kind of products, okay, with with multiple brands, okay? JSW is the highest priority. You will be getting PPGL products, HR, CR, PPGI, coil, sheets, anything.
customer
30.5s
So we just had a concern because there are too many product range and we just wanted to know what the difference is between the product ranges. If you could explain that, it would be better because our project requires about close to 150 tons to 200 tons worth of color coated sheets.
agent
39.0s
So like only color coated sheets?
customer
40.0s
Only color coated sheets.
agent
41.0s
So depend upon the end application sir. So you are into manufacturing or trading?
customer
43.2s
It's for a factory building, yeah yeah. It's a factory building.
agent
45.2s
So you will be the end user basically.
customer
46.5s
Yeah yeah yeah. Yeah. So what we are going to do, we are going to buy the raw material. We have a fabricator who's going to fabricate it and it's going to give it to us.
agent
51.8s
Okay. So you will be so do you want in sheets or do you want in coil?
customer
54.2s
Coils, coils. Preferably coils.
agent
56.5s
Okay. So and which product? Because Coloron Plus, okay, Pragati Pragati Plus PPGL, so these are the most demanding products and we can cater it out early.
customer
61.5s
No, so no, I just wanted to know what the difference between Coloron Plus, Radiance, uh these two actually. And there's one more called uh there's one more variant also, right? So just wanted to know the difference between these three.
agent
68.0s
So generally we deal in most of the time like Indradhanush was our earlier brand, so we have discontinued that. Some distributors might have but
customer
72.2s
What what have you discontinued?
agent
73.5s
Indradhanush.
customer
74.8s
Okay. No no no, I'm not asking about that. I'm asking about the difference between Coloron Plus, Everglow and Radiance.
agent
79.8s
Just a minute huh.
customer
81.2s
Hm.
agent
86.0s
So sir the between the difference between is basically the coatings. So like the GSA coating is there.
customer
89.2s
One second. One second, one second.
customer
103.0s
Sir, I will call you back in five minutes, is that okay?
agent
105.2s
Okay, I'll give up a call.
customer
106.5s
Yeah, sure. Thanks.