Call 21112178904490821 2026-09-10 · sudeeps · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.45
confidence high · +0/−6
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before the discovery phase could begin.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
The call ended before the agent could qualify for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
did well
Opener & permission
Naurang ji, Sudeep speaking from JSW One MSME, Jindal Steel.
Summary
The agent introduced themself to the customer from J&G Engineering. The customer stated they were busy and requested a callback. The agent asked for a suitable time, but the call ended before a specific time was agreed upon.
Coaching
When a customer asks for a callback, push gently to secure a specific day and time to ensure the next contact is successful.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Naurang ji, Sudeep speaking from JSW One MSME, Jindal Steel. The agent correctly introduced themself and, when the customer declined to speak, correctly asked for a callback time. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before the discovery phase could begin. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs could be pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call ended before the agent could qualify for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | When can I call you sir? The agent attempted to set a next step, but the call ended before a specific, committed time was agreed upon. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.516 | 6.3s | 5.9s | 30.8s | 3.8s | 238.1 | 0 | 4 | 2 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hold for just a minute, hello.
एक ही मिनट होल्ड कीजिएगा, हेलो।
customer
2.2s
Hello, Mr. Naurang Shah from J&G Engineering.
agent
4.8s
Yes, tell me.
हां बोलिए।
agent
5.5s
Naurang ji, Sudeep speaking from JSW One MSME, Jindal Steel.
नौरंग जी सुदीप बोल रहा हूं JSW One MSME से, जिंदल स्टील।
customer
9.0s
Uh sir, call me back again, I am busy right now, I am on another call.
अह सर, मेरेको फिर फोन कीजिएगा, मैं बिजी हूं फिलहाल, दूसरा कॉल पे हूं।
agent
12.6s
When can I call you sir?