Call 21112178904394611 2026-09-10 · dhruv · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer deferred the conversation before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
The call was too short for the agent to reach the pitch stage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Uh sir, hello. I am calling from JSW One. Am I speaking with Shamji ji?
Qualify
I was saying, sir, have you been looking for any requirement in sheet metals etc. for quite some time now?
Summary
The agent contacted a representative from an engineering company. The customer confirmed they have ongoing requirements but was busy and asked to defer the call, promising to call the agent back on Monday. The agent agreed, establishing a next step, but the call ended before any discovery or qualification could occur.
Coaching
After your introduction, lead with a strong supply or price hook to capture interest, rather than immediately asking if they have a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Uh sir, hello. I am calling from JSW One. Am I speaking with Shamji ji? Agent successfully greeted, identified the company, and used the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The customer deferred the conversation before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call was too short for the agent to reach the pitch stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | I was saying, sir, have you been looking for any requirement in sheet metals etc. for quite some time now? Agent successfully asked if a requirement exists, which the customer confirmed. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will call you on Monday, I'll save your number. Agent secured a clear next step by agreeing to the customer's proposal for a callback on Monday. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.498 | 11.0s | 11.1s | 40.9s | 3.3s | 365.5 | 0 | 10 | 9 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.8s
Hello.
customer
2.6s
Hello.
agent
3.3s
Yes.
हां जी।
customer
4.0s
Shisha Engineering Private Limited?
agent
5.4s
Yes.
हां जी।
agent
6.2s
Uh sir, hello. I am calling from JSW One. Am I speaking with Shamji ji?
अ सर नमस्ते, JSW One से बात कर रहा हूं। शामजी जी से बात हो रही है मेरी?
customer
9.5s
Hmm.
हम्म।
agent
10.1s
Sir, I was saying, hello? Sorry, were you saying something, sir? What were you saying?
सर मैं ये कह रहा था, हेलो? सॉरी, कुछ बोल रहे थे सर आप? क्या बोलते?
customer
12.5s
Yes, tell me.
हां बोलिए।
agent
13.2s
I was saying, sir, have you been looking for any requirement in sheet metals etc. for quite some time now?
मैं बोल रहा था सर, कुछ requirement में देख रहे थे sheet metals वगेरा में अभी काफी टाइम से?
customer
15.5s
Requirements keep coming up, man. What is your name now?
Requirement तो निकलती रहती है यार। अभी आपका नाम क्या?
agent
17.3s
Dhruv, Dhruv Sharma.
ध्रुव, ध्रुव शर्मा।
customer
18.1s
Dhruv Sharma ji. Do one thing. I will call you on Monday, I'll save your number. I need to talk from one number.
ध्रुव शर्मा जी। एक काम कीजिए। मैं Monday को आपको कॉल करूंगा, आपका नंबर सेव करता हूं। मेरे को एक नंबर से बात करनी है।
agent
22.0s
Yes, yes, yes. I will
जी जी जी। मैं आपको
customer
22.8s
So you... you do it for me. Whatever your personal number is, the contact number, do it.
तो मेरे को आप आप कीजिए मेरे को। आपका नंबर पर्सनल जो भी है, जो contact number कीजिए।
agent
25.4s
Yes. Absolutely, sir. Okay, sir.
हां। बिलकुल सर। ठीक है सर।
customer
26.6s
Okay.
ठीक है।
agent
27.3s
Okay.