Call 21112178904376091 2026-09-10 · dhruv · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 6 turns, clean transcript (0% inaudible) | Hindi | 6 | supply_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.10
confidence high · +8/−8
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified themself and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The customer terminated the call before the agent could deliver a hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery was attempted as the customer ended the call immediately after the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent confirmed the customer's name and introduced JSW One. The customer immediately stated they had no requirement and ended the conversation. The agent accepted the rejection and closed the call.
Coaching
Your opener is critical; always ask for permission to speak (e.g., 'Is this a good time?') to prevent immediate rejections.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Vinay Pradhan? ... Sir, JSW One MSME, calling from JSW One MSME to be precise. The agent identified themself and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The customer terminated the call before the agent could deliver a hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the customer ended the call immediately after the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay sir. The call was closed without establishing a committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.677 | 4.2s | 2.0s | 42.8s | 2.3s | too short | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हॅलो?
agent
1.9s
Vinay Pradhan?
विनय प्रधान?
customer
3.1s
Who's this?
agent
3.8s
Sir, JSW One MSME, calling from JSW One MSME to be precise.
customer
6.4s
Don't need it, thank you.
नहीं चाहिए, thank you.
agent
7.7s
Okay sir.