Call 21112178904352461 2026-09-10 · dhruv · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 27 turns, clean transcript (4% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and loud crosstalk on the customer's side from 28 seconds onwards, which drowns out the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Piping
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.04
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified themself and the customer but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions. The customer asked about payment terms, but the agent initiated no discovery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, are you looking for any requirement in sheet metals etc.?
Summary
The agent opened the call and immediately asked for requirements, skipping the hook. The customer stated they had no need for sheet metal but inquired about piping. The agent incorrectly confirmed availability for piping and stated payment terms were 100% advance, after which the call ended without a clear next step.
Coaching
You must follow the pitch structure. Start with permission and a value hook before asking for requirements, as this earns you the right to have a longer conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified themself and the customer but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions. The customer asked about payment terms, but the agent initiated no discovery. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched; the agent only listed product categories (HR, CR) after the customer's prompt. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, are you looking for any requirement in sheet metals etc.? Agent successfully asked if a current requirement exists, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent used a weak closing ("if there is anything, please let me know") with no committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.624 | 12.3s | 7.4s | 63.3s | 2.2s | 297.6 | 0 | 9 | 14 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.7s
Hello?
हेलो?
agent
2.3s
Yes?
हां जी?
customer
2.9s
Hello?
हेलो?
agent
3.4s
Am I speaking with Aditya Kumar ji?
आदित्य कुमार जी से बात हो रही है?
customer
4.6s
Yes, where are you calling from?
जी आप कहां से बोल रहे हैं?
agent
5.7s
Sir, I was calling from JSW One.
साहब JSW One से बात कर रहा था मैं।
customer
7.3s
Yes, tell me.
जी बोलिए।
agent
8.2s
Uh sir, are you looking for any requirement in sheet metals etc.?
अ सर कुछ रिक्वायरमेंट में देख रहे हैं sheet metals वगेरा में?
customer
10.4s
No, nothing at all right now.
नहीं अभी कुछ भी नहीं।
agent
11.7s
In piping etc.?
Piping वगेरा में?
customer
12.6s
Do you keep it, sir?
आप रखते हैं सर?
agent
14.1s
Alright sir, if there is anything, please let me know.
ठीक है ना सर, कुछ रहता है तो बताइएगा।
customer
16.0s
Do you guys do it, sir?
आप लोग करते हैं सर?
agent
17.0s
Yes, we do it, sir. HR, CR, we do everything.
हां करते हैं ना सर। HR, CR, सब सब करते हैं।
customer
19.7s
Payment terms?
agent
20.4s
It's 100% advance against PI.
100% advance against PI है।
customer
22.2s
Payment terms?
agent
22.9s
It's 100% advance against PI, sir.
100% advance against PI है सर।
customer
24.4s
Yes.
हां।
customer
25.3s
Yes.
हां।
customer
25.9s
Okay.
चलिए।
customer
26.7s
Yes.
हां।
customer
27.6s
Yes.
हां।
unknown
28.3s
He got tensed because of that.
उसका टेंशन में आया।
unknown
29.3s
Hey, that woman got tensed.
अरे वो टेंशन में आई है औरत।
unknown
30.4s
She says he will bring it for me.
वो बोलती है मेरेको लाएगा।
unknown
31.8s
If you guys react like this, then the person [inaudible] got scared [inaudible]
तुम लोग ऐसे react किए हो तो आदमी [inaudible] डर गया [inaudible]