Call 21112178904339171 2026-09-10 · Abdul Ansari · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: noisy: There is some background noise and line static, but the main conversation is audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Agent stated 2mm coil is not available.
4 · Sentiment
the CUSTOMER
-0.23
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak or use the customer's name.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook, instead asking directly for requirements which allowed the customer to take control.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the customer immediately drove the conversation to a specific product.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
Freight will be added for Faridabad, there's no benefit.
Summary
The customer immediately asked for the price of 2mm coil, bypassing the pitch. The agent stated it was out of stock but 3mm was available. The customer then raised an objection about freight costs to Faridabad, which the agent did not handle, and the call ended without a clear next step.
Coaching
When the customer asks for a price immediately, acknowledge their request but pivot back to discovery to regain control and gather necessary information before quoting.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak or use the customer's name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook, instead asking directly for requirements which allowed the customer to take control. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the customer immediately drove the conversation to a specific product. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 |
Agent failed to capture critical requirement details like grade, width, and quantity. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended with a vague 'I'll check and let you know,' which is not a committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Freight will be added for Faridabad, there's no benefit. |
I'll check and let you know. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.551 | 10.8s | 8.8s | 37.4s | 2.8s | 300.0 | 0 | 8 | 8 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
2.0s
Hello.
हॅलो.
agent
2.4s
Sir, this is Abdul calling from JSW.
सर, मैं अब्दुल बात कर रहा हूं JSW से।
customer
4.5s
Yes, tell me.
हांजी बोलिए।
agent
5.2s
Sir, do you have any requirement in steel? I had called for HR CR.
सर जी, कुछ रिक्वायरमेंट है क्या स्टील में? HR CR में इसके लिए फोन किया था।
customer
8.6s
What is the current rate for 2mm coil?
2mm coil का क्या रेट चल रहा है?
agent
10.6s
Sir, 2mm is not available in the current market, sir.
सर 2mm अवेलेबल नहीं है सर अभी करंट मार्केट में।
customer
13.2s
2mm is not there? 3mm?
2mm नहीं है? 3mm?
agent
14.3s
That is there, you will get that.
वो है, वो मिल जाएगा आपको।
customer
16.2s
Yes, what is the rate?
हां, क्या रेट है?
agent
17.3s
Please tell me the location, sir.
लोकेशन बता दीजिए सर।
customer
18.1s
62 300 Faridabad.
62 300 फरीदाबाद।
agent
19.8s
One minute, Ghaziabad?
एक मिनट, गाजियाबाद?
customer
20.9s
No, Faridabad.
नहीं, फरीदाबाद।
customer
22.2s
Freight will be added for Faridabad, there's no benefit.
फरीदाबाद में तो फ्रेट लग जाएगा, फायदा कोई नहीं।
agent
24.6s
I'll check and let you know.
चेक करता हूं, बताता हूं।