21112178904335281 · Call

Call 21112178904335281 2026-09-10 · Ronak Mehta · 1:56

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	Wrap up time exceeded :0	full conversation 29 turns, clean transcript (0% inaudible)	Hindi	29	supply_led (campaign_name:medium)

Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

2.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.14

confidence high · +1/−2 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent did not use the customer's name or ask for permission before jumping into a business question.

How Sajal Bhaskar did it on a 9.0/10 call —

Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.

−2.0 pts Hook (supply/price signal) The agent did not provide a hook or benefit signal (e.g., price, availability); they opened with a direct qualification question.

How Sajal Bhaskar did it on a 9.0/10 call —

Sir, the pricing is going to go high until October.

−2.0 pts Qualify While a future requirement was identified, the agent failed to capture any specific details like grade, thickness, or quantity for that requirement.

How Sajal Bhaskar did it on a 9.0/10 call —

Requirement, sir, you can note it down. I need 5060 CR, I need coil.

did well

Closure with next step

I will ping you once by the 25th.

Summary

The agent spoke with Hemant from E-Fab Power Controls, a manufacturer of electric panels. The customer uses 10-20 tons of CR material monthly, currently sourced from Tata. While there was no immediate need, the customer expects to place an order around the 25th of the month, and the agent successfully scheduled a callback for that time.

Coaching

You did well to secure a callback for a future need. Next time, give the customer a reason to talk to you then by pitching a relevant benefit (like our delivery speed or quality) after you discover they use a competitor.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Yes, good evening sir. I'm speaking from JSW, Ronak Mehta. Is there any plan coming up for procuring any material in HR, CR this month, sir? The agent did not use the customer's name or ask for permission before jumping into a business question.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Is there any plan coming up for procuring any material in HR, CR this month, sir? The agent did not provide a hook or benefit signal (e.g., price, availability); they opened with a direct qualification question.
SL3 Discovery (6 Qs)	2	partial	4	1.0	how many tons is your monthly purchase?... which material do you take besides JSW?... what do you make? Agent successfully asked about what they make, monthly tonnage, and current supplier, but missed payment terms and JSW's potential share.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	Try it out, sir. Try doing a transaction with us as well. The agent asked for a trial order but did not pitch any specific USPs or benefits to justify why the customer should try JSW One.
SL5 Qualify	2	fail	–	0.0	we will order around the 25th. While a future requirement was identified, the agent failed to capture any specific details like grade, thickness, or quantity for that requirement.
SL6 Closure with next step	1	pass	–	1.0	I will ping you once by the 25th. Agent secured a clear, committed next step with an agreed-upon date for a callback, which the customer accepted.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	handled	We take Tata.	Try it out, sir. Try doing a transaction with us as well.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.655	32.5s	17.1s	66.4s	5.4s	313.8	0	17	12	12

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello?

हेलो?

agent

1.2s

Hello?

हेलो?

customer

1.8s

Yes?

हांजी?

agent

2.3s

Hello?

हेलो?

agent

2.7s

Yes, good evening sir. I'm speaking from JSW, Ronak Mehta. Is there any plan coming up for procuring any material in HR, CR this month, sir?

जी, गुड इवनिंग सर। JSW से बात कर रहा हूं, रौनक मेहता। अभी कुछ HR में, CR में कुछ प्लान अभी आ रहा है सर मटेरियल ये मंथ प्रोक्योर करने का?

customer

7.8s

Not right now, no.

नहीं है अभी नहीं।

agent

8.9s

Hmm.

हम्म।

agent

9.3s

Which material do you deal in, sir? I could see your E-Fab Power Controls system here.

कौनसे मटेरियल में डील करते हैं सर आप? अपना E-Fab Power Controls का सिस्टम दिख रहा था मुझे यहां पे।

customer

13.1s

No, we have already taken it. We take CR, CR.

नहीं, अभी हम ले चुके हैं। अभी CR, CR लेते हैं हम।

agent

15.6s

You take CR. Okay. And how many tons is your monthly purchase?

CR लेते हैं। ओके। और कितना टन रहता है आपका मंथली का परचेस?

customer

18.6s

Monthly is not that much, it's around ten-twenty tons.

मंथली का तो ज्यादा नहीं रहता है, दस-बीस टन के आसपास रहता है।

agent

20.9s

We can do it, no problem.

कर देंगे ना, कोई प्रॉब्लम नहीं है।

agent

22.1s

Is anything coming up for next month or next week?

अभी नेक्स्ट मंथ के लिए या नेक्स्ट वीक के लिए कुछ आ रहा है अभी?

customer

24.5s

Not for now. Today is the 10th, so we will order around the 25th.

अभी फिलहाल तो नहीं है। अभी दस तारीख है, मतलब आर्डर करेंगे हम वही 25th के आसपास।

agent

28.6s

Around the 25th? Because I was seeing here that your account is from 2024, but not a single transaction has happened with us. So which material do you take besides JSW?

25th के आसपास? क्योंकि मैं आपको देख रहा था यहां पे 2024 से अकाउंट है पर कभी एक भी ट्रांजैक्शन नहीं हुआ है हमारे साथ आपका। तो आप कौनसा मटेरियल लेते हैं JSW के अलावा?

customer

34.2s

We take Tata.

Tata लेते हैं।

agent

35.2s

You take Tata. Okay.

Tata लेते हैं। ओके।

agent

36.1s

Try it out, sir. Try doing a transaction with us as well. I will ping you once by the 25th.

करके देखिए सर, हमारे साथ भी ट्रांजैक्शन करके देखिए। आपको मैं पिंग करता हूं पच्चीस तारीख के तक एक बार।

customer

39.1s

Okay, you can contact me once, then we will talk, then we will place the order.

ठीक है, आप हमको कर लीजिए एक बार, फिर हम बात कर लेंगे, फिर आर्डर कर देंगे।

agent

41.6s

Okay.

ओके।

agent

42.1s

Okay sir. Your good name sir?

ओके सर। आपका गुड नेम सर?

customer

43.6s

Hemant, I am Hemant speaking.

हेमंत, हेमंत बोल रहा हूं मैं।

agent

45.3s

Okay. And what do you make? What all do you make in power controls, sir?

ओके। और क्या बनाते हैं आप? आप पावर कंट्रोल्स में क्या-क्या बनाते हो सर?

customer

48.1s

We make panels.

हम पैनल्स बनाते हैं।

agent

49.5s

Electric panel?

इलेक्ट्रिक पैनल?

customer

50.5s

Yes, yes.

हांजी हांजी।

agent

51.5s

I see.

अच्छा।

agent

52.1s

Yes yes, okay, that will work. I will ping you on WhatsApp. Thank you sir.

जी जी, ठीक है, चलेगा। मैं आपको पिंग करता हूं WhatsApp पे। थैंक यू सर।

customer

54.6s

Okay.

ओके।