Call 21112178904323831 2026-09-10 · Aditya Pandey · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 21 turns, clean transcript (5% inaudible) | Hindi | 21 | supply_led (campaign_name:medium) |
Audio: clear: Some background office chatter is present but does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +6/−6
from 7 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (6 Qs)
Agent only asked about the nature of the business before the customer deflected; this is insufficient for even a partial pass.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−2.0 pts
Qualify
Agent asked if a requirement exists but failed to capture any specific details (grade, size, qty) on the call, deferring to WhatsApp.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, this requirement you had put in on the 15th-16th, have you purchased all this or have you put it on hold?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as the agent was unable to complete discovery.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
If you have the material, then tell me about the material.
did well
Opener & permission
Sir, hello, I am Aditya Pandey speaking from JSW One.
Hook (supply/price signal)
We have material, the stockyard is in Ghaziabad.
Summary
The agent contacted a lead who does both manufacturing and trading. The customer confirmed having HR requirements but immediately deflected discovery questions, asking the agent to connect on WhatsApp to share details. The agent agreed, failing to capture requirement specifics or pitch any USPs on the call. The call ended with a weak commitment to exchange information via WhatsApp.
Coaching
When a customer deflects discovery, briefly explain *why* you need the information (e.g., 'to provide relevant stock details') before agreeing to take the conversation offline.
Missed:
SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, hello, I am Aditya Pandey speaking from JSW One. Agent greeted, introduced himself and the company, and used the customer's name, and the customer engaged willingly, implying permission. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | We have material, the stockyard is in Ghaziabad. After the customer mentioned having requirements, the agent correctly led with an availability signal. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | I mean, what do you do in manufacturing, can you tell me a little for my information? Agent only asked about the nature of the business before the customer deflected; this is insufficient for even a partial pass. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the agent was unable to complete discovery. |
| SL5 Qualify | 2 | fail | – | 0.0 | You tell me what your requirement is. I will revert to you. Agent asked if a requirement exists but failed to capture any specific details (grade, size, qty) on the call, deferring to WhatsApp. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I am WhatsApping you. You tell me what your requirement is. I will revert to you. The agent agreed to connect on WhatsApp, which is not a firm next step like a quote with a turnaround time or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | If you have the material, then tell me about the material. |
Okay, I am WhatsApping you. You tell me what your requirement is. I will revert to you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.538 | 17.6s | 15.1s | 41.3s | 3.5s | 347.7 | 0 | 10 | 11 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हेलो?
agent
0.9s
Hello?
हेलो?
customer
1.3s
Yes.
हां जी।
agent
1.7s
Is Anil speaking, sir? Anil Goyal?
अनिल बोल रहे हैं सर? अनिल गोयल?
customer
3.1s
Who is speaking?
कौन बोल रहे हैं?
agent
3.8s
Sir, hello, I am Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
6.3s
From where?
कहां से?
agent
6.9s
Sir, I was speaking from JSW, from Jindal.
सर JSW से बात कर रहा था, जिंदल से।
customer
8.2s
Tell me, brother.
बताइए भैया।
agent
9.2s
That's what I wanted to know sir, if you have any requirement in HR, sir?
वही सर जानना था कि आपको कोई requirement सर HR में?
customer
11.2s
Brother, there are many requirements in HR. If you can provide the material.
भैया requirement तो बहुत सारी हैं HR में। माल दे पाओ तो आप।
agent
14.3s
Yes sir, we'll get it for you, what's the big deal.
हां सर, दिलवा देंगे, इसमें क्या है।
customer
15.7s
We have material, the stockyard is in Ghaziabad.
हमारा है material गाजियाबाद में है stockyard।
agent
17.5s
Okay.
अच्छा।
customer
18.0s
Okay, you send 'hi' on WhatsApp, I am sending you the details. Tell me what all material you have.
चलो आप WhatsApp पे hi लिख के भेजो, मैं आपको detail भेज रहा हूं। बताओ क्या-क्या material है आपके पास।
agent
21.3s
Can I ask one thing, is yours a trading business or manufacturing?
एक पूछ सकता हूं, आपका trading business है कि manufacturing है?
customer
23.6s
It's both, brother.
दोनों ही है भैया।
agent
24.6s
Oh, you do both. I mean, what do you do in manufacturing, can you tell me a little for my information?
अच्छा दोनों ही करते हैं। मतलब manufacturing में क्या करते हैं थोड़ा बता सकते हैं मेरे information के लिए?
customer
27.6s
That's no problem, we can talk later. If you have the material, then tell me about the material.
वो कोई बात नहीं, बाद में बात कर लेना। अगर माल है तो आप माल बताइए तो।
agent
30.3s
Okay, I am WhatsApping you. You tell me what your requirement is. I will revert to you.
ठीक है, मैं आपको WhatsApp कर रहा हूं। आप मुझे बता दीजिए आपकी क्या requirement है। मैं आपको revert कर दूंगा।
customer
33.9s
[inaudible]