Call 21112178904268721 2026-09-10 · Abdul Ansari · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (call center environment) on the agent's side, but the conversation is mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
AGENT: Sir, 2 mm and 1.6 are not available at all.
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +1/−2
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, jumping directly into asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a supply or price hook, instead opening with a generic 'Any requirement in HR, CR, sir?'
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions; the customer volunteered what they make, but the agent did not probe further.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
AGENT: I am sending you a message from my number, sir. When you have a requirement, please let me know, okay?
Summary
The customer, a manufacturer of tawas (griddles), expressed a regular requirement for 2mm and 1.4mm HR steel. The agent immediately stated that 2mm material is unavailable due to high demand. The call concluded with the agent agreeing to send his contact details for future requirements.
Coaching
You must attempt discovery even if the initial item is out of stock; understanding the customer's full range of needs is essential for future business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, jumping directly into asking for a requirement. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not lead with a supply or price hook, instead opening with a generic 'Any requirement in HR, CR, sir?' |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions; the customer volunteered what they make, but the agent did not probe further. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 | CUSTOMER: In HR, 2 mm, 1.4. The customer stated a requirement, but the agent did not capture full details (qty, width, location) before declaring it out of stock. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | AGENT: I am sending you a message from my number, sir. When you have a requirement, please let me know, okay? The agent established a clear, albeit passive, next step by offering to send his contact information for future needs. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.459 | 15.5s | 18.3s | 44.2s | 5.0s | 367.7 | 0 | 8 | 10 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
हॅलो?
agent
3.0s
Hello?
हॅलो?
customer
4.6s
Hello?
हॅलो?
customer
5.8s
Yes.
हां।
agent
6.9s
Sir, greetings, this is Abdul speaking from JSW.
सर जी नमस्कार, अब्दुल बात कर रहा हूं मैं JSW से।
customer
9.3s
Yes, yes, please speak, sir.
हां जी हां जी बोलिए सर।
agent
10.3s
Sir, is there any requirement for steel? I called for that. Any requirement in HR, CR, sir?
सर जी कुछ रिक्वायरमेंट है क्या स्टील में इसके लिए फोन किया था। HRCR में कुछ रिक्वायरमेंट है सर?
customer
13.8s
In HR, 2 mm, 1.4.
HR में 2 mm, 1.4.
agent
15.5s
Sir, 2 mm and 1.6 are not available at all. That's why the demand is high. Did you understand or not? You know, I mean, the customer thinks that we are crazy. Understand, sir? It's becoming less than the demand.
सर 2 mm और 1.6 अवेलेबल ही नहीं है। इसलिए ज्यादा डिमांड आ रहा है। समझे कि नहीं? पता है मतलब मतलब कस्टमर को लगता है ना कि कि हम लोग पागल हैं। समझे ना सर? डिमांड से कम हो रहा है।
customer
20.5s
No, no, for me, for me, we make tawas (griddles) from it. So that's why I have a regular requirement for 2 mm and 1.4, brother.
नहीं नहीं, मेरी तो मेरी तो अपने यहां तवा बनता है ना उसका। तो इसलिए मेरी तो 2 mm की रेगुलर और 1.4 की रेगुलर रिक्वायरमेंट रहती है भई।
agent
25.5s
Hmm.
हम्म।
customer
26.5s
Yes.
हां।
agent
27.8s
Okay okay sir.
ओके ओके सर।
customer
28.5s
And, and any other... right now, my 2.5, 2.25 product is about to be made. But it hasn't started yet. It will take me another month for that. Then I will ask you for 2.25, 2.5, and 3 mm.
और और कोई अभी अभी अभी मेरा 2.5, 2.25 का प्रोडक्ट अभी बनने वाला है। लेकिन अभी फिलहाल नहीं चालू हुआ। उसका मेरा और और महीना लगेगा। फिर आपसे 2.25, 2.5 और 3 mm मांगूंगा।
agent
36.5s
I am sending you a message from my number, sir. When you have a requirement, please let me know, okay?
मैं आपको अपना नंबर से मैसेज कर दे रहा हूं सर। जब रिक्वायरमेंट हो तो आप बताइएगा, ठीक है?
customer
39.5s
Do it, sir, do it.
कर दो सर, कर दो।
agent
40.5s
Yes sir, thank you.
जी सर, थैंक यू।
customer
41.8s
Okay.
ओके।