Call 21112178904255521 2026-09-10 · Ronak Mehta · 1:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 27 turns, clean transcript (4% inaudible) | Hindi | 27 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.43
confidence high · +12/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak before launching into the pitch.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Discovery (6 Qs)
Only asked what the customer manufactures; missed all commercial discovery questions (volume, suppliers, payment terms).
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched, even after the customer raised a past concern about price.
How Varun Siddhardha jillapalli did it on a
8.0/10 call —
meaning, in our system, sir, one, at least one order should be in advance, the order. So based on that, there will be a possibility to give us credit.
objection
The customer raised 1 objection
you did not answer:
price
At the time when I had a requirement, your rates didn't match for me.
did well
Hook (supply/price signal)
is there any requirement coming for HR sheets, in coils, this month?
Qualify
is there any requirement coming for HR sheets, in coils, this month?
Summary
The agent contacted a gas stove manufacturer who confirmed they have no current requirement for HR/CR. The customer mentioned their current work is in Stainless Steel (which JSW One doesn't supply) and that a past JSW One quote was not competitive. The agent did not counter the price objection and ended the call with a vague promise to stay in touch.
Coaching
When a customer raises a past issue with price ('your rates didn't match'), you must address it directly instead of just saying 'Okay'; try offering a new quote to show our current competitiveness.
Missed:
SL1 Opener & permission SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Akhil ji, good evening. Anant Shah speaking from JSW One. Yes sir, is there any requirement coming for HR sheets, in coils, this month? The agent did not ask for permission to speak before launching into the pitch. |
| SL2 Hook (supply/price signal) | 2 | pass | – | 2.0 | is there any requirement coming for HR sheets, in coils, this month? The agent led with a direct, concise question about a potential requirement, which serves as the supply-led hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | What do you manufacture, sir? Only asked what the customer manufactures; missed all commercial discovery questions (volume, suppliers, payment terms). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched, even after the customer raised a past concern about price. |
| SL5 Qualify | 2 | pass | – | 2.0 | is there any requirement coming for HR sheets, in coils, this month? The agent successfully qualified that the customer has no current requirement for our products. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll stay in connect with you. We'll do it, sir. The closure was vague and did not include a specific, committed next step like a callback date. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | At the time when I had a requirement, your rates didn't match for me. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.561 | 27.1s | 21.2s | 54.7s | 4.4s | 294.5 | 0 | 13 | 14 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello
हेलो
agent
2.5s
Akhil ji, good evening. Anant Shah speaking from JSW One.
अखिल जी, गुड इवनिंग। अनंत शाह बात कर रहा हूं JSW One से।
customer
5.5s
Yes sir.
जी सर।
agent
6.2s
Yes sir, is there any requirement coming for HR sheets, in coils, this month?
जी सर, कुछ रिक्वायरमेंट आ रही है HR शीट्स में, कॉइल्स में, ये मंथ में?
customer
10.9s
No sir, nothing right now.
नहीं सर, अभी कुछ नहीं।
agent
12.6s
Okay. What do you manufacture, sir?
ओके। आप क्या मैन्युफैक्चरिंग करते हैं सर?
customer
14.5s
We sir, we make gas stoves and such. And we make many other things too.
हम सर गैस स्टोव वगेरा बनाते हैं हम। और बहुत सारी और भी चीजें बनाते हैं।
agent
17.8s
Okay.
ओके।
customer
18.2s
So you don't deal in SS, right?
तो आप SS में डील नहीं करते हैं ना?
agent
20.3s
We don't deal in SS. Sir, ours is purely HR, CR, PPGI products.
SS में डील नहीं करते। सर हमारा प्योरली HR, CR, PPGI प्रोडक्ट्स है।
customer
22.6s
Yes, yes.
जी जी।
agent
23.1s
Yes, yes. There's HRPO. I am able to notice that you have been on our portal for two years but there has never been a transaction, sir.
यस यस। HRPO है। मैं नोटिस कर पा रहा हूं आप दो साल से हैं हमारे पोर्टल पे बट कभी ट्रांजैक्शन नहीं हुआ सर।
customer
27.5s
At the time when I had a requirement, your rates didn't match for me.
जिस वक्त मेरी रिक्वायरमेंट थी तो मुझे रेट्स आपके मैच नहीं करे।
agent
30.2s
Okay.
ओके।
customer
30.6s
For me, more than that, yes, for me more than that was the thing. Now that contract of ours is complete.
मुझे उससे ज्यादा हां, मुझे उससे ज्यादा वो ये था। अब वो जो हमारा जो वो कॉन्ट्रैक्ट था वो पूरा हो चुका है।
agent
35.3s
Okay sir.
ओके सर।
customer
36.3s
Yes.
जी।
agent
37.0s
So for now, if any plan comes up, please tell me sir, I will do it if it's in HR CR.
तो अभी के लिए अभी कुछ प्लान आएगा तो मुझे बताइए सर, मैं करता हूं HR CR में रहता है तो।
customer
40.7s
Now if, look, if that comes to us again, then we will definitely, definitely take the rates from you once.
अभी अगर देखिए अगर हमारा वो फिर से आता है, तो हम बिलकुल, बिलकुल आपसे ही एक बार रेट्स लेंगे।
agent
44.8s
Okay. So for the time being, do you deal in SS then? Do you deal in some other products?
अच्छा। तो फॉर टाइमिंग आप फिर कोई SS में डील करते हैं क्या? दूसरे कुछ प्रोडक्ट्स में करते हैं क्या?
customer
48.0s
Yes, yes, yes.
जी, जी, जी।
agent
48.7s
Oh, okay, okay, okay. Alright sir. I'll stay in connect with you. We'll do it, sir.
ओह, ओके, ओके, ओके। ठीक है सर। कनेक्ट में रहता हूं मैं आपसे। करते हैं सर।
customer
52.0s
Okay sir.
ओके सर।
agent
52.6s
Yes.
जी।
customer
53.5s
Thank you.
थैंक यू।
agent
54.0s
Thank you.
थैंक यू।
customer
55.0s
[inaudible]