Call 21112178904185741 2026-09-10 · Aditya Pandey · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 11 turns, clean transcript (0% inaudible) | Hindi | 11 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (office chatter) on the customer's side, which sometimes makes their speech slightly hard to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +8/−4
from 4 hits
lexical only
lexical only
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent failed to identify himself or JSW One and did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer immediately stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
If there is anything, I will definitely call back.
did well
Qualify
Do you have any requirement this month, sir?
Summary
The agent called a previous contact but failed to introduce himself or JSW One. He immediately asked for a requirement without providing a value proposition, and the customer stated they had none. The customer offered to call back if a need arose, and the agent ended the call without securing a concrete next step.
Coaching
You must always open the call by stating your name and that you're calling from JSW One, then provide a compelling reason for the call (the hook) before asking for their time.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent failed to identify himself or JSW One and did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call did not progress to that stage. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement this month, sir? Agent successfully asked if a current requirement existed, which is the primary intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will once again, I will put a reminder on my WhatsApp. The proposed next step was a passive self-reminder, not a committed action with the customer like a quote or a scheduled callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | If there is anything, I will definitely call back. |
Okay sir, no issue. I will once again, I will put a reminder on my WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.665 | 14.5s | 7.3s | 34.2s | 6.6s | 285.5 | 0 | 6 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello?
हेलो?
agent
1.8s
Hello. Orpex, are you speaking from Orpex, sir?
हेलो। Orpex, Orpex से बोल रहे सर?
customer
3.1s
Yes sir, I am speaking directly from Orpex.
हाँ सर, Orpex में ही डायरेक्ट से बोल रहा हूँ।
agent
4.9s
Sir, good evening, sir. I was calling, actually. Uh, I spoke to you last month as well. You didn't have any requirement. Do you have any requirement this month, sir?
सर, good evening, सर। निवेदन दे रहे थे actually. अह, last month भी आपसे बात हुई थी। आपका कुछ requirement नहीं था। यह month है सर आपका कुछ requirement?
customer
12.0s
There is no requirement.
Requirement तो है नहीं।
agent
13.2s
Okay, fine.
Okay, ठीक है।
customer
13.8s
I will talk about this once. If there is anything, I will definitely call back.
मैं एक बार इसपे से बात कर लेता हूँ। कुछ रहेगा तो मैं definitely call back करता हूँ।
agent
17.2s
Okay sir. Sorry, what were you saying?
Okay सर। Sorry, क्या बोल रहे थे?
customer
18.6s
Yes, no, nothing.
हाँ नहीं, कुछ नहीं।
agent
20.2s
No issue.
कोई issue नहीं।
agent
21.0s
Okay sir, no issue. I will once again, I will put a reminder on my WhatsApp. If you have anything.
ठीक है सर, कोई issue नहीं है। मैं आपको एक बार फिर से, मैं एक reminder डाल दूंगा अपने WhatsApp पे। अगर आपको कुछ रहा तो।