Call 21112178904179661 2026-09-10 · Abdul Ansari · 1:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: The customer sounds audibly annoyed throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent led with a product (HRC) instead of a supply or price benefit hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was terminated by the customer before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
Hey brother, it's been a year since we cancelled your registration. Will you keep calling me for no reason?
Summary
The agent contacted a customer who was immediately hostile, stating they had cancelled their registration a year ago and did not want to be called. The agent initially questioned this before agreeing to mark the lead as lost and remove their number. The call ended without any sales discussion.
Coaching
When a customer states they've previously asked to be removed, immediately apologize and confirm you will process their request, rather than questioning or justifying the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yeah good evening, this is Abdul speaking, sir, from JSW One. The agent identified himself and the company but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Regarding raw material requirement, I had called for HRC. The agent led with a product (HRC) instead of a supply or price benefit hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The call did not progress to the qualification stage. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I'll mark it as lost now, sir. Okay, I'm removing it. The agent agreed to remove the customer's number, but this does not meet the rubric's criteria of a committed quote or callback. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | Hey brother, it's been a year since we cancelled your registration. Will you keep calling me for no reason? |
Sir, what do you mean? You had registered in this, your... |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.485 | 9.9s | 10.5s | 66.6s | 2.4s | 321.2 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello.
हॅलो
agent
2.6s
Hello.
हॅलो
customer
3.5s
Where from?
कहाँ से?
agent
4.3s
Yeah good evening, this is Abdul speaking, sir, from JSW One.
Yeah good evening, Abdul बात कर रहा हूँ सर, JSW One से।
customer
7.2s
Regarding?
agent
8.2s
Regarding raw material requirement, I had called for HRC.
Regarding raw material का requirement है, HRC के लिए फोन किया था मैं।
customer
10.8s
Sir, why do you call me again and again?
सर आप क्यों बारी बारी फोन करते हो मेरेको?
agent
13.0s
Sir, what do you mean? You had registered in this, your...
सर क्या मतलब इसमें आप रजिस्ट्रेशन किए थे आपका...
customer
14.6s
Hey brother, it's been a year since we cancelled your registration. Will you keep calling me for no reason?
ए भाई साहब, हमने आपकी रजिस्ट्रेशन कैंसिल किए हुए एक साल हो गया। आप फालतू में उठा के फोन करते रहोगे क्या?
agent
20.1s
Your [details] were in this, that's why I called, sir.
अरे इसमें था आपका इसलिए मैं फोन कर दिया सर।
customer
21.6s
Hey brother, what is this? Your call comes every other day.
अरे भाई साहब, क्या है? हर हर दूसरे दिन फोन आ जाता है तुम्हारा।
agent
24.3s
I'll mark it as lost now, sir. Okay, I'm removing it.
अभी लॉस्ट मारता हूं सर। ठीक है, हटा रहा हूं।