Call 21112178904116661 2026-09-10 · sudeeps · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked before the customer stated they had no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
If it comes next week, I will let you know.
did well
Qualify
Do you have any requirement for steel right now? For HR?
Summary
The agent contacted a lead from a portal registration. After a brief introduction, the agent immediately asked for a current requirement for HR steel. The customer stated they have no need right now but might have one next week. The agent ended the call by offering to send his number and asking the customer to get in touch, failing to secure a concrete next step.
Coaching
You skipped the hook and discovery steps, jumping straight to asking for a requirement. Always deliver a value proposition first to earn the right to ask questions and uncover potential needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the customer stated they had no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement for steel right now? For HR? Agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I will WhatsApp you my number. If there is anything, please let me know, okay? The next step was not a committed action but rather a passive 'call me if you need anything'. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | If it comes next week, I will let you know. |
Okay, I will WhatsApp you my number. If there is anything, please let me know, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.79 heavy | 16.2s | 4.3s | 27.5s | 6.4s | 300.0 | 0 | 7 | 5 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
agent
0.9s
Yes, speak.
हां बोलिए।
agent
1.3s
Sir, is the name Bholenath Enterprises?
सर, नाम है भोलेनाथ एंटरप्राइजेज?
customer
2.8s
Yes.
जी।
agent
3.3s
Naik ji, this is Sudip speaking, from JSW One, from JSW Steel.
नाईक जी, सुदीप बोल रहा हूं, JSW One से, JSW Steel से।
customer
5.4s
Yes, please tell me, sir.
जी बोलिए ना सर।
agent
6.3s
Sir, your company was registered on our portal, for this Pune location. This was a follow-up call regarding steel procurement, sir.
सर, ये आपका कंपनी रजिस्टर्ड था पोर्टल पर हमारे, फॉर दिस पुणे लोकेशन। स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर।
agent
10.6s
Do you have any requirement for steel right now? For HR?
अभी कुछ स्टील में रिक्वायरमेंट है आपको? HR का?
customer
13.0s
Not right now. Not right now.
अभी नहीं है। अभी नहीं है।
agent
14.6s
Oh, okay, okay. When can it be, sir? Any idea?
ओह, ओके, ओके। कब तक हो सकती है सर? एनी आईडिया?
customer
16.6s
If it comes next week, I will let you know.
नेक्स्ट वीक में आएगा तो बताता हूं।
agent
18.2s
Okay, I will WhatsApp you my number. If there is anything, please let me know, okay? Please. Okay.
ठीक है, मैं आपको WhatsApp करता हूं मेरा नंबर। कुछ रहता है तो बताइएगा प्लीज, है ना? प्लीज। ओके।